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Director of Food & Beverage 餐饮总监

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crowne-plaza-endorsed-logo-plum-rgb-horz-en-eps

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Wuhan

Hotel: Wuhan Tianhe Airport (WUHAP), Terminal 2,Wuhan Tianhe International Airport

Job number: 134442

工作职责


财务回报: 
参与准备部门年度预算与财务计划。监控预算并控制费用,重点监督食品、酒水与人力成本。 
与其他部门领导合作,发掘提高营收的各种销售机会。推出各种能为宾客带来杰出就餐体验的促销活动。 
确保安全处理信贷与财务交易。

员工团队: 
处理员工日常事务,计划并分配工作,为每个员工设定工作和发展目标。为员工提供教导、辅导并给予定期反馈,协助解决各种员工矛盾,提高团队成员的绩效。 
按照政府法规教育和培训所有团队员工。确保员工获得质量与服务标准方面的恰当培训,并为员工配备完成全部工作所需的工具与设备。 
通过与其它部门进行日常沟通和协作促进团队合作,提高服务质量。 
根据公司规定和政策,对员工工资、工作规程或其它人力资源相关事务提出建议或初拟方案。

宾客体验: 
确保所有餐饮场所及设施设备的整洁、除尘到位并根据预期业务量储备适量库存。若有任何维修需求,应立即通知工程部。 
制定并达成质量目标与宾客满意度目标。礼貌、迅速、高效地对所有宾客提出的问题、投诉或要求予以响应,确保达到较高的客户满意度。 
站在宾客的角度分析他们的需求,识别并满足宾客的期望,树立宾客忠诚度。 
与宾客联络互动,确保达成宾客的期望。 
企业责任: 
为酒店管理本地餐饮市场营销计划;参与并维护整个系统内的各种餐饮市场营销计划和促销活动。跟踪本地竞争酒店动向及行业趋势。 
确保食品、饮料、库存及设备的安全储存,及时、高效地补充供货,同时降低浪费的情况。

完成其它分配的任务。可能需要担任值班经理


责任范围
此岗位是提供综合服务的大型豪华酒店或度假村酒店餐饮部门的最高职位。负责监管多处大型用餐场所、厨房及宴会与会议设施内的全体工作人员。监督多位经理和主管。


任职要求
中等教育或同等及以上学历,4年及以上酒店餐饮相关工作经验,其中须含2年及以上管理经验。

Who we are

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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