Duty Manager
Hotel Brand: InterContinental
Location: Japan
Hotel: Osaka (OSAHA), 3-60, Ofuka-cho, Kita-ku
Job number: 106339
【Tasks】
- Greet guests and ensure smooth and courteous check-in and check-out
- Build rapport with guests, respond promptly to requests and complaints, and provide feedback for better guest satisfaction.
- Handle cash and credit card transactions with proper procedures.
- Manage and administer the day-to-day administration of staff, assigning work responsibilities, performance and development.
- Provide appropriate training to team members on business systems, security, service and quality.
- Manage in the event of an emergency and works closely with local police and fire departments.
【Experience】
- At least 3 years of experience in hotel front desk or equivalent.
- Experience in management.
- Preference will be given to those who have worked in a luxury hotel before.
【Ideal candidate】
- The ability to communicate clearly and openly with others based on trust.
- Able to communicate clearly and openly with others based on trust.
- A positive and aggressive attitude, never giving up, no matter what the situation.
- Able to work flexibly with multinational staff and customers, while respecting differences.
【System】
Opera
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
