Executive Club Agent 行政酒廊接待员

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  

每时每刻都友好热情的欢迎和接待所有客人,努力自我学习并利用每个机会称呼客人的名字。

Registers and rooms all arrivals according to established procedures

根据相关程序登记并引领所有的入住客人。

Greet the guests upon their arrival and escort them to the Executive Lounge for check-in if the reception desk if occupied by other guests.

如在前台繁忙的情况下主动的欢迎和护送客人到行政酒廊办理登记入住手续。

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation if there is a need of assist. Co-ordinate with other departments or sections for all requires from guests.

准确操作入住,退房和换房的电脑系统,确保输入酒店系统里的数据和预定保持一致，和其他部门紧密协作以满足客人要求。

Ensure the breakfast, afternoon tea and evening cocktails are set up accordingly.

确保相应的准备早餐,下午茶,鸡尾酒会。

Delivers newspaper and magazine in the Club rooms

发放报纸和杂志给行政楼层客人。

Ensure the cleanliness of the Club Floor and lounge at all times

每时每刻口确保行政酒廊和楼层的清洁。

Knowledgeable in the F&B lounge menu and cocktail drinks

熟悉餐饮菜单和所提供的鸡尾酒会酒水服务。

Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also HUALUXE Hotels Group Loyalty programs.

熟悉所有推广的程序，比如，季度推广，航空会员计划，酒店集团的忠诚计划。

Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/ Executive Club Manager if he/she unable to assist

关注客人的投诉，询问和需求,在不能解决的情况下立即汇报主管或行政楼经理。

Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

确保充分了解酒店预定部的标准程序，包括正确的填写表格，怎样读取电传文字，邮件，留言，怎样在预定系统里解释来源的有效性。

Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand

确保自己的举止，行为，外表和态度和洲际酒店集团品牌保持一致。

Daily to check through IHG Rewards Club members and VIPs list and arrival reports, to check rooms of expected arrival guests and ensure that amenities are prepared and ordered. Upon arrival, greet and welcome them.

每日检查和确保所有当日达到优悦会会员的房间和欢迎物品是否齐全,在客人入住的时候亲切的欢迎他们。

Maintain files on Hotels facilities, airline schedules, transportation schedules / routes and course, map and other relevant tourist information.

保留所有酒店设施,航班时间表,交通线路和地图相关旅游信息的存档。

Be conversant with all hotels’ activities by reading event order, Public Relations materials and also promotion of competitor advertisement in the media for details on special promotion.

通过阅读宴会订单，公关部的相关材料，熟悉所有酒店的活动安排，同时了解竞争对手通过各种媒介进行的广告宣传和推广。

Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Rewards Club member and other VIP’s and with reference to hotel and to be a health or safety hazard

努力为优悦会会员和贵宾创造一个安全,优雅,高品质服务。

Required Skills –

技能要求

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Able to read and write English

能够读写英语

Proficient in the use of Microsoft Office and Property Management System

熟练使用微软办公软件和酒店管理系统

Qualifications –

学历

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有高中学历或酒店行政管理，酒店管理或相关的职业证书。

Experience –

经验

1 year experience in guest / customer service, or an equivalent combination of education and experience.  

拥有1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。