Food & Beverage Service TeamLeader - Lobby Bar 餐饮服务主管- 大堂吧

FINANCIAL RETURNS 财务回报

• Supervise cash handling and banking procedures
  监督现金的处理和存放程序。
• Prepare daily income, cash flow reports and sale report
  编制每日收益和流动资金报告。
• Establish and instruct staff in cash security procedures
  制定并指导员工执行现金安全制度。
• Deal with irregular payments
  处理异常的付款情况。
• Control stock and monitor security procedures
  控制存货和监督保安成序。
• Works with Restaurant Manager in preparing and the management of the department’s budget
  和上级领导一起编制和管理部门预算。

OUR PEOPLE 员工团队

• In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
  在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。
• Assist with menu and wine list creation
  协助菜单和酒水单的设计工作。
• Supervise outlet functions
  监督各项职能。
• Supervise outlet service
  监督餐厅的服务。
• Works with Restaurant Manager on manpower planning and operational needs
  和上级领导一起进行人力规划和管理需求。
• Conduct weekly training as assigned by Restaurant Manager
  进行餐厅经理指定的每周培训。

GUEST EXPERIENCE 宾客体验

• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
  在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
• Supervise the maintenance of outlet equipment
  监督服务设备的维护保养。
• Ensure standards of guest services as per standard guideline
  监督客用设施和服务的标准。
• Seek guest feedback for improvement
  寻求客人的反馈意见并进行改进
• Personally meet and farewell a minimum of 80% of your customers
  亲自迎送 80%以上的客人。
• Encourage and inspire team members to provide guests distinct experience in creative ways.
  运用有创意的方法来激励、鼓舞团队成员为宾客提供独特的体验。
• Cross check guests through evaluations and comments get the feedback, know how to improve guest satisfactions.
  抽时间与宾客进行互动，获取反馈，了解员工提升宾客满意度的渠道。
• Collaborate with Restaurant Manager to develop activities to meet the service behaviour and improving guest relationship continuously.
  与餐厅经理协作共同开发达到服务行为标准和持续改善宾客关系体验的各类活动。

RESPONSIBLE BUSINESS 企业责任

• Assist Restaurant Manager in conducting competitor analysis
  对竞争对手进行分析。
• Create positive publicity opportunities
  创造良好的公众宣传机会。
• Recycle wherever possible
  尽可能再利用能源。
• Actively involved in Hotel welfare and Charity Drive
  积极的参加酒店的慈善活动
• Promote hotel and brand recognition within the Community. Encourage employees to participate positively in local communities’ activities.
  提升酒店与品牌在本地的知名度，鼓励员工积极参与本地社区活动。
• Ensure to obey the relevant local labour laws and hotel policy & procedure.
  确保遵守相关劳工法规及酒店或公司的政策与流程。
• Assist to investigating and research guest bad comments and complaints, find out the truth and the potential risk in time, solved the problems through various employee relations project. Serious problems report to superior in time.
  对工作中发生的所有问题进行调查和研究，了解事实情况，及时发现对酒店或公司可能造成的潜在风险，并通过各类员工关系项目来促进问题的解决。在遭遇重大问题时及时向上级汇报。