Franchise Hotel - Front Desk Associate

About Us

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Your day to day

Front Desk Associates are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations, hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! We are looking for someone who is willing to train on both first and 2nd shifts. 3pm-11pm as well as 7am 3pm. Flexible schedule and weekend availability is a must.

*Weekends/Open availability is Required. This is not a M-F position.

Responsibilities:

• Approach all encounters with guests and associates in a friendly service oriented manner. Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Hotel Management standards as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Hotel Management policies standards and regulations to encourage safe and efficient hotel operations.
• Greet and welcome all guests approaching the Front Desk in accordance with Hotel Management standards; maintain a friendly and warm demeanor at all times.
• Maintain proper operation of the telephone switchboard and ensure that all Hotel Management performance standards are met.
• Handle requests for information mail and messages in an efficient and courteous manner.
• Answer guest inquires about hotel service facilities and hours of operation.
• Answer inquiries from guests regarding restaurants transportation entertainment etc.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario. General bookkeeping: ensure all hotel guest account information is accurate and up-to-date. Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Be familiar with all Hotel Management policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
• Use proper two-way radio etiquette at all times when communicating with other associates. Connect with the housekeeping department to ensure guest accommodations are ready
• As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
• Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

• • • Mitigate customer complaints as needed Qualifications: • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

 • Comfortable taking telephone calls and mitigating stressful situations

 • High school diploma, GED, or equivalent

 • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred About Company: Our goal is to deliver exceptional guest experiences. We do this by making sure we have the right people in the right role. We make sure our team members are engaged, well-trained, and appreciated for their work. Our team is what allows us to offer "Great Hotels Guests Love."

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Morning shift
• Weekends as needed

Work setting:

• In-person

Experience:

• OPERA PMS: 1 year (Preferred)

Work Location: In person

What we need from you

● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.