Franchise Hotel - Operations Manager
Hotel Brand: Holiday Inn Express
Location: United States, Arizona, Oro Valley
Hotel: Oro Valley-Tucson North - (TUSNO)
Job number: FRTUSNO3799
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
The Holiday Inn Express & Suites Oro Valley-Tucson North Hotel is located in the heart of Tucson, AZ and is a great location for business and pleasure. We are currently seeking a highly motivated individual for an Operations Manager. The work environment is fun, challenging, and extremely rewarding for successful candidates.
Your day to day
Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Operations Manager who knows how to bring the best out of people, maintain exceptional standards and maximise financial returns.Every day is different at IHG, but you’ll mostly be:
• Working closely with your General Manager – while also occasionally acting up in their absence
• Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
• Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.
• Responding to guest complaints or concerns in a prompt and professional manner
• Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
What we need from you
• Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience
• Previous extended stay experience or experience in a hotel of similar size and complexity preferred
• Must speak fluent English
• Other languages preferred
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
