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Front Office Manager 前厅部经理

crowne-plaza-endorsed-logo-plum-rgb-horz-en-eps
crowne-plaza-endorsed-logo-plum-rgb-horz-en-eps

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Wuhan

Hotel: Wuhan Tianhe Airport (WUHAP), Terminal 2,Wuhan Tianhe International Airport

Job number: 134440

工作职责


 财务回报:            
参与编制部门年度经营预算和财务计划。监测预算并控制劳动力成本和支出,重点关注价格结构与策略、构建计划和房间管理
检查夜间审计并确保每日财务报告的准确性   
制定增加入住率和平均房价的计划,通过前台的散客和增销等方式实现


人事管理: 
管理日常人员配备要求,计划并合理分配工作,为团队成员制定绩效和发展目标。通过提供指导、培训和定期反馈等方式帮助团队避免冲突并提高团队成员的绩效
按照地方法律和安全条例教育和培训团队成员。确保员工经过适当的培训,并拥有执行工作职责所需的工具
确保员工在系统、安全和现金处理程序、服务和质量标准方面得到适当培训


 宾客体验: 
确保前台工作人员为客人提供及时的服务、专业的关注和个人身份的认知
确保客人到达时受到欢迎,并留出时间与客人进行有效互动。对客人投诉做出适当的回应,征求反馈,建立关系,以推动客人满意度的持续改善
对前厅和公共区域进行例行检查,并立即采取措施纠正任何缺陷


 企业责任: 
参与编制部门年度经营预算和财务计划。监控预算并控制劳动力成本和支出,重点关注利率策略、构建计划和库存管理


责任范围
这项工作是全方位服务酒店中前厅部最高职位。在部分大型豪华酒店中可向房务总监汇报。通常监督前台员工,运输/班车服务、预订等分部门工作。也可以监督下属主管

 

任职要求
中等教育或同等及以上学历,4年及以上酒店或服务行业前台/宾客服务经验,包括管理经验。英语口语流利。掌握其他语言优先考虑。                                   

Who we are

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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