Front Office Supervisor

What is the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable 
experience. As a Front Office Supervisor, you’ll lead the team delivering True Hospitality to 
anyone walking into the hotel and oversee the daily operations of the Lobby and our team 
of Concierge. You’ll assist the Duty Managers and Hotel Services Assistant Manager in 
supervising the Front Desk when required as well.

Your day to day
• Support the team to meet any needs in the Lobby, ensuring the Lobby is clean and looks 
great, making sure our guests always get a warm welcome and a sincere farewell from 
your team 
• Train and mentor the team in delivering a memorable experience to guests with a swift 
and personal service – remembering to recognise and record guest preferences
• Resolve guest issues and use their feedback to improve guest satisfaction
• Assist in managing daily staffing needs, plan and assign work and educate and develop 
team members to maximise their performance
• Contribute to the hotel revenue and promote the hotel’s other business such as the 
restaurants and bars
• Ensure your team are aware and understand all relevant policies and procedures

What we need from you

• Passion for the tourism industry and you need to love caring about our guests as much 
as we do
• A qualification in Hospitality Management or similar is highly regarded 
• At least two years’ experience in an upscale hotel / equivalent environment as a Guest 
Service Agent / Concierge or related discipline
• Full driver’s license preferred
• Experience with Opera PMS or similar reservations software
• Excellent written and verbal communication skills