General Manager - Holiday Inn Saigon Airport

As an experienced General Manager, you will lead Holiday Inn Saigon Airport through its next phase of growth. This role requires a dynamic and results-driven hospitality professional who can lead and oversee all aspects of hotel operations, ensuring exceptional guest experiences, operational excellence, and financial success. This role requires a strategic and hands-on leader to develop and implement initiatives that enhance market positioning, particularly within the corporate, airline crew, MICE, and transient segments. You will be responsible for driving revenue growth by optimizing occupancy, ADR, and maximizing F&B and events business, while ensuring cost efficiency and brand compliance. A key focus will be on building strong relationships with corporate clients, airline partners, event organizers, and travel agencies to drive sustained business. Additionally, the General Manager will oversee talent recruitment, development, and retention, fostering a dynamic, high-performing team culture.

Holiday Inn Saigon Airport is a 348-key contemporary hotel strategically located within the Republic Plaza Complex, a mixed-use development featuring offices, retail, and apartments. Situated just minutes from Tan Son Nhat International Airport, the hotel is a preferred choice for local corporate clients, airline crew, transient travelers, MICE groups, and leisure guests. With two F&B outlets, state-of-the-art meeting and banqueting facilities, and a strong presence in the local corporate and airline segments, the hotel continues to grow its reputation as a key player in Ho Chi Minh City's competitive hospitality market. With the expected completion of Terminal 3 (T3) at Tan Son Nhat Airport, it presents a significant opportunity to position the hotel as the preferred choice for business travelers, airline crew, and transient guests, further solidifying its market presence.

Role Purpose

As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. 

Key Accountabilities

People 

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
• Develop, implement and monitor team member succession planning to ensure future bench strength.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee HR related actions in accordance with company rules and policies.

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Drive improvement in guest satisfaction goals. 
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
• Speak to guests – ask for their feedback and build relationships.

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
• Analyse financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximise market share. 
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. 

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets. 
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses.
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
• Perform other duties as assigned. May also serve as manager on duty.

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.
• Experience required may vary based on size and complexity of operation.
• Must speak fluent English.
• Other languages preferred.