Guest Experience Maker Supervisor Six Senses Crans Montana
Hotel Brand: Six Senses
Location: Switzerland, Crans-Montana
Hotel: Crans Montana (SIRSS), Route des Telepheriques 60, 3963
Job number: 139790
Duties and Responsibilities
As GEM Supervisor (Front Office), I will assume full responsibility for the efficient operation in the following:
Review arrivals and departures to plan for the next day’s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.
Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
Implement and maintain guest recognition program.
Assist in scheduling, training and providing feedback to Front Office Receptionist.
Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
Ensure all equipment of the department is kept clean and in good working condition.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of GEM Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
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