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Guest Service Agent 宾客服务接待员

crowne-plaza-endorsed-logo-plum-rgb-horz-en-eps
crowne-plaza-endorsed-logo-plum-rgb-horz-en-eps

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Beijing, Sanya
China, Hainan, Sanya

Hotel: Resort Sanya Bay (SYXBA), No. 228 Sanya Bay Road, 572000

Job number: 105094

随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字;

按照既定工作程序为所有来客登记并安排房间;

熟知部门标准工作程序;

履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统;

保持库存现金限额并保证每日对所收现金进行准确报告;

为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换;

随时留意会计政策和工作程序的变化;

随时负责回应客人关于使用保险箱服务的要求;

熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案;

处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理;

熟悉洲际酒店和度假村集团的其它成员酒店,以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订;

尽一切努力确保客人在离店时会对酒店的服务有很好的印象;

  • 执行审计结余,并为审计工作进行各项有序的准备;
  • 在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格;
  • 全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读;
  • 按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准;
  • 随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲;
  • 力争保持酒店的高标准,特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题;

 
 

Who we are

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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