Guest Service Center Agent 宾客服务中心接待员
Hotel Brand: InterContinental
Location: China, Beijing
Hotel: Shenzhen Dameisha Resort (SZXDR), No. 9 Yankui Road, Dameisha Yantian District
Job number: 108047
岗位职责
1. 为宾客提供专业，友好，高效，热情的电话叫早服务；
2. 掌握每日抵电宾客名单，特别是重要宾客和回头客，了解他们的特殊要求；
3. 负责及时准确的将宾客的留言输入系统中；
4. 确保所有宾客的询问和要求，都得到专业的帮助和热情友好的态度；
5. 确保所有电话的转接是按专业标准，并且有礼貌；
6. 了解酒店的餐厅及营业时间和经营范围。
岗位要求
1. 说话口齿清楚，音质优美，反应敏捷；
2. 能适应倒班工作。
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
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