Guest Services Supervisor前台主管
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Beijing
Hotel: Beijing Badaling (BJSBD), Building No. 1- 14, No.1 Guishui North Street, Yanqing District
Job number: 108526
· 进行有效的交接班简报工作，以明确酒店活动和运营要求
· 在当班期间监督前厅部运营情况，包括：
o 维护客户信息
o 维护当地活动的信息
o 统计入住情况
o 监督公共广播系统的使用
o 监督团组预订情况
o 协助解决严重投诉问题
· 在当班期间监督收银活动，包括：
o 现金处理和银行业务程序
o 处理非法支付情况
o 就信用政策和设备对员工进行指导
o 就现金安全程序对员工进行指导
o 实施应收帐款控制
o 准备财务报告
o 对收银系统实施监管
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
