Guest Services Supervisor 宾客服务主管
Hotel Brand: HUALUXE
Location: China, Beijing
Hotel: Xiamen Haicang (XMNAD), No. 63, Pingshan Nanli, Haicang Avenue,, Haicang District
Job number: 109891
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- 进行有效的交接班简报工作，以明确酒店活动和运营要求
- Supervise front office operations during assigned shift including:
- 在当班期间监督前厅部运营情况，包括：
- Maintenance of guest information
- 维护客户信息
- Maintenance of information about local events
- 维护当地活动的信息
- Compile occupancy statistics
- 统计入住情况
- Supervise the use of he public address system
- 监督公共广播系统的使用
- Supervise group bookings
- 监督团组预订情况
- Assisting with serious complaints
- 协助解决严重投诉问题
- Supervise cashiering activities during shift including:
- 在当班期间监督收银活动，包括：
- Cash handling and banking procedure
- 现金处理和银行业务程序
- Dealing with irregular payments
- 处理非法支付情况
- Instructing staff in credit policies and facilities
- 就信用政策和设备对员工进行指导
- Instructing staff in cash security procedures
- 就现金安全程序对员工进行指导
- Carry out debtor control
- 实施应收帐款控制
- Prepare reports
- 准备财务报告
- Supervise the cashiering system
- 对收银系统实施监管
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
At HUALUXE®️ Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As the first upscale international hotel brand designed around Chinese guests, our colleagues don’t just acknowledge our values, they enhance them.
Etiquette. Rejuvenation in nature. Recognition of status. Enabling spaces. These are what our guests come for. What they expect and what we’ll enable you to deliver. In every action, every interaction, and every detail of our luxury design and service.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
