HOUSEKEEPING MANAGER - REGENT PHU QUOC
Hotel Brand: Regent
Location: Vietnam
Hotel: Phu Quoc (PQCRR), Bai Truong, Duong To
Job number: 131819
- Responsible for daily cleanliness and quality standard of guest rooms, corridors, back of the house service areas and Housekeeping pantries.
- Arrange and lead shift briefing at the beginning of the duty and de-briefing at the end of the duty in regards to day-to-day Housekeeping operation updates and information.
- Ensure and confirm all Housekeeping colleagues per duty roster have attended to work, and promptly arrange substitution team members for absent colleagues.
- Prepare and distribute the room assignment sheets and the floor keys to the team.
- Obtain list of vacant rooms to be cleaned immediately and list of prospective checkouts or discharges in order to prepare work assignments.
- Lead daily guest room cleaning and turndown services, special requirement of VIP guests, government’s/foreign dignitaries’ accommodations, and any other guests with more attentions required. Ensure that the tasks are achieved within the standard timeframe for optimum productivity.
- Responsible for leading the inspections of Housekeeping leaders on cleanliness and preparation of the guest rooms arriving, occupied, and departed. Ensure that the team’s works are conformed to IHG Way of Clean and established standards of cleanliness.
- Maintain clear and efficient communication and coordination with Front of the House and other departments of the resort.
- Co-ordinate with Front of the House Department and provide room discrepancy report for each shift and as per established standards and procedures.
- Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
- Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
- Schedule periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
- Schedule cleaning of all meeting rooms after each function, meeting, and event has ended.
- Schedule deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
- Provide support and assist the Executive Housekeeper in all areas of Housekeeping operations, such as training, coaching, counselling and enforcement of the Standard Operating Procedures.
- Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/even function sheets.
- Ensure guest rooms are properly secured and that proper key control procedures are followed by all housekeeping colleagues.
- Responsible for ensuring that all Housekeeping colleagues are aware of current promotions, policies and other important information about the resort and Phu Quoc island and familiar with the resort’s products, services, guest facilities with their locations and operating hours.
- Maximise colleague productivity through the use of multi-skills, multi-tasking and flexible scheduling to meet the financial goals of the resort’s business as well as the expectations of the guests.
- Prepare storeroom requisition, purchase other supplies and equipment, also monitor par stocks on all guest supplies and linens.
- Responsible for monitoring, controlling, and recording the costs of guest room supplies, all cleaning supplies, equipment, labour and report to Executive Housekeeper on a weekly/monthly basis.
- Ensure that the Housekeeping team operates with the lowest possible cost structure while meeting the Guest Love targets of Housekeeping, proactively managing costs based on key performance indicators.
- Responsible for scheduling and overseeing preventative maintenance of Housekeeping equipment and co-ordinate with the Engineering Department for any maintenance issues and outstanding repairs of machinery.
- Assist in preparation of annual Housekeeping budget.
- Make reports and recommendations when required.
- Perform any other duties which may be assigned by the management from time to time.
Who we are
Guests have made grand entrances through the doors of Regent® Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life’s most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.
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