Host/Hostess (Full Time) - InterContinental Houston
Hotel Brand: InterContinental
Location: United States, Texas, Houston
Hotel: Houston (HOUIT), 6750 Main Street, 77030
Job number: 131721
JOB OVERVIEW:
Welcome guests to restaurant, seat them, and accept payment when they are done.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
- Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES:
Financial Returns
- Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
People
- Promote teamwork and quality service through daily communication and coordination with other departments.
Guest Experience
- Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available
- May be asked to handle guest complaints and special requests.
Responsible Business
- May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques
- May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
- May assist with other duties as assigned.
QUALIFICATION AND REQUIREMENTS
Basic reading, writing and math skills and 6 months of cash handling experience or food service experience.
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
- Handling food objects, products and utensils
- Using a keyboard
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit, quantities, and variances.
- May be required to work nights, weekends, and/or holidays.
Who we are
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.