Housekeeping Supervisor 客房部主管

FINANCIAL RETURNS 财务回报

• Works with Superior Director of Finance in the preparation and management of the Department’s budget.
  协助上级领导和财务总监编制和管理部门预算
• Work with management of the Department’s control the cost
  协助上级领导对部门成本加以控制
• Complete stock takes as required，Maintain stock levels
  按要求完成库存盘点工作，维护存货量
• Assists in inventory taking
  协助进行盘点工作。

PEOPLE 员工团队

• Ensure all work in accordance with local and hotel rules and regulations
  确保所有工作符合地方和酒店的规章制度
• Works with Superior and Human Resources on manpower planning and management needs
  与上级领导和人力资源部一起进行人力规划和管理需求
• Supervise the implementation of housekeeping standards and procedures in relation , Solve employee grievances
  监督客房部各项标准和工作程序的执行，并在工作中解决员工受到的不公正待遇
• According to the work needs, design and organize the room attendant training and meeting, improve work efficiency and service quality.
  根据与工作需要，设计并组织楼层服务员培训和会议，提高工作效率，提升服务质量
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
  对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施
• Supervise the implementation of housekeeping standards and procedures in relation to:
  监督客房部各项标准和工作程序的执行 ：
• Bedroom service
  臥室服务
• Bathroom service
  卫生间服务
• Valet service
  洗衣服务
• Cleaning service
  清洁服务
• Linen maintenance
  布巾维护
• Recommended changes to these standards and training needs on an ongoing basis
  就这些标准和培训需求提供持续性的改进建议。
• Maintain a current and thorough knowledge of all housekeeping systems
  对客房部所有系统有最新和完整的知识。
• Perform Room allocations and Room inspections
  分配和检查客房
• Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
  协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
  Management of lost property for the hotel，Distribution and collection of keys， Manage storage areas
  管理酒店的遗失财物，钥匙的分发和仓库的管理
• Conducts shift briefings to ensure hotel activities and operational requirements are known
  进行交接班说明，确保了解酒店的工作和运营需求。
• Educate and train all team members work skill and properly SOP. Ensure that employees are properly trained, maintain high service and achieve quality and guest satisfaction goals
  培训部门所有员工工作技能和正确的工作流程，确保员工得到正确的培训，保持高效的服务,实现质量和客户满意度的目标

GUEST EXPERIENCE 宾客体验

• Priorities arrival rooms, Liaise with Front Office for guest and hotel requirements , Manage all special requests made by guests, Ensure guest valet is processed and delivered in a timely manner, Management of lost property for the hotel
  排列抵店客人客房的优先顺序，配合前台满足酒店和客人的要求，并处理客人所有的特殊要求。确保及时为客人提供洗衣服务并送还，管理酒店的遗失财物。
• Timely interaction with the guests get feedback, understanding staff to enhance guest satisfaction channels
  适时与宾客进行互动，获取反馈，了解员工提升宾客满意度的渠道
• With department manager Common development and achieve all kinds of activities Service behaviour standards and continuously improve guest experience
  与上级领导协作共同开发达到服务行为标准和持续改善宾客体验的各类活动

RESPONSIBLE BUSINESS 企业责任

• Improve hotel and brand popularity in this locality, encourage employees to actively participate in local community activities
  提升酒店与品牌在本地的知名度，鼓励员工积极参与本地社区活动
• To ensure that the policies and procedures to comply with the local laws and regulations and the hotel or company, assist in annual audit / standard self-examination
  确保遵守相关地方法规及酒店或公司的政策与流程，协助参与年度审计/标准自审
• Investigation and Research on the problems arising in the work, to understand the facts, In time to discovery  may cause potential risk for hotel or company and effectively promote the solution to the problem
  对工作中发生的问题进行调查和研究，了解事实，及时发现对酒店或公司可能造成的潜在风险，并有效促进问题的解决。在遭遇重大问题时及时向上级汇报。