Housekeeping Attendant (Floor) 客房部服务员（楼层）
Hotel Brand: Vignette Collection
Location: China, Shanghai
Hotel: Shanghai Snow World Hotel (SHAGN), No.1 Lane 399, Yinfei Road, Nanhui New Town, Pudong New Area, 200135
Job number: 120098
- Clean and maintain guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
- 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁
- Replenish guest supplies
- 补充客用品
- Ensure guest services specified by superiors and guests’ requests are promptly and courteously met
- 及时、礼貌的完成上级指定的对客服务并满足客人的要求
- Report damage or malfunction in hotel rooms to superior
- 向上级汇报酒店客房内的损坏或故障情况
- Maintain equipment in proper state of cleanliness and repair
- 保证设备的清洁和修缮
- Maintain a section room report
- 完成区域客房报告
- Maintain a daily room checklist
- 完成每日客房检查工作单
- Meet with superior and takes on daily assigned tasks
- 与上级会面并承担每日分配的任务
- Report and submits lost and found articles to superior immediately
- 及时向上级汇报和上交与客人遗失物品
- Report guest complaints to superior immediately
- 及时向上级汇报客人的投诉
- Report unusual behaviour/activities on floors to supervisor
- 向上级汇报楼层里的反常行为和活动
- Record room status in allocated section accurately
- 准确记录在划定的区域内的房间情况
- Comply with hotel’s health, safety and hygiene policy
- 遵守酒店的健康、安全和卫生政策
- Adheres to personal grooming and hygiene standards
- 保持个人仪容和卫生标准
- Attend meetings and training sessions as required
- 按要求参加会议和培训活动
- Create and maintain floral arrangements
- 制作并保持插花
- Carry out valet services when required including delivery of linen or processing laundry orders
- 如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.
We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.
Our hotels are unique in their own right, with their own distinct outlook and story to tell.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
