Instant Service Centre Agent

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.  Adjacent to Wellington’s waterfront, InterContinental Wellington is the most centrally-located and experienced global five-star hotel in New Zealand’s capital city. InterContinental Wellington is also host to outstanding culinary excellence, luxurious rooms, relaxing wellness center and an array of 5 Food & Beverage outlets to suit every occasion.

InterContinental Wellington is looking for an Instant Service Centre Agent to join our fantastic Front Office Team.

 Your day to day

As the Instant Service Centre, you will play a vital role in fulfilling our guest promises and sharing your expertise to create unforgettable experiences. You will serve as the primary communication hub for the hotel, ensuring a swift and coordinated response to all guest requests, inquiries, and needs.

What we need from you

• Effective communication skills are essential and frequently used when interacting with guests, employees, and third parties.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
• Fluency in the local language - extra language skills would be great, but not essential 
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job 
• Experience - ideally, you’ll have spent at least one year in customer service position. 

What we offer

Your dedication and hard work will be recognized with a comprehensive range of benefits designed to support you and your family’s well-being. These include:

• Full training provided
• Paid leave on your birthday
• Daily laundered uniforms
• Enhanced parental leave options
• Flexible work arrangements
• Proactive health days

We are committed to supporting your career growth through our lifelong development program, IHG career milestone celebrations, and seamless transfer of entitlements as you advance within IHG. Plus, you'll enjoy exclusive perks like hotel accommodation and dining discounts, along with access to our retail discount platform, helping your earnings go even further.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law