Maintenance Utility

This position performs simple maintenance and cleaning duties in guest rooms, public areas and grounds of the hotel that do not require practical skill or knowledge of a trade.

At IHG Army Hotels we want our guests to feel trusted and free to do what they want in their own space which means we need you to:

• Be down-to-earth by being straightforward and natural
• Be considerate by being respectful, perceptive and accommodating 
• Be friendly by being kind, approachable and light-hearted
• Be reliable by being professional, a team player and resourceful

Position Requirements:

• Complete basic maintenance related tasks and deep cleaning to keep guest rooms and public areas in an excellent state of cleanliness and repair.
• Assist with the completion of the preventative maintenance checklist and complete minor repairs work orders such as replacing ceiling tiles, light bulbs, patching vinyl, unclogging toilets, replacing faucet washers, etc.
• Carry tools, prepare the worksite and assist maintenance representatives as needed.
• Clean and sweep the parking lot, pool, public outdoor and sidewalk areas.
• Cut, prune and maintain lawn and plants as necessary and dispose of trimmings.
• Empty all trashcans on a daily basis, maintain recycling areas.
• Report all unsafe conditions or malfunctioning equipment to supervisor.
• Adhere to all established safety policies and procedures.
• Follow procedures that ensure the security of inventory such as tools, supplies, equipment, etc., replenish supplies and inventory in a timely and efficient manner, and minimize waste.
• Provide guest shuttle service as requested.
• Perform other duties as necessary

PEOPLE:

• Learn and utilize our Winning Ways
• Promote Quality and Teamwork with other departments, become involved with committees and sponsored community events or activities.

GUEST EXPERIENCE:

• Respond in a courteous and prompt manner to all guests questions and/or requests to ensure strong guest satisfaction.
• Be aware of Safety and Security procedures as part of interaction with guests and for guest security.
• Acknowledge and engage in a pleasant and service oriented manner.

RESPONSIBLE BUSINESS:

• Ensure a safe and secure environment for guests and team members by reporting any safety and security concerns to management.
• Maintain a focus and commitment to operating a “green” hotel.

ACCOUNTABILITY:

This position reports to Head Maintenance. In absence of direct report, this position may report to other department supervisors or managers. 

Basic reading and writing skills required.

This job requires ability to perform the following:

• Carrying, lifting, pulling or pushing items weighing up to 100-300 pounds
• Frequently standing up and moving about the buildings and grounds.
• Driving company owned vehicles, and meeting corporate driving record requirements.
• Frequently handling objects and equipment.
• Frequently bending, stooping and kneeling.
• Working knowledge of basic non-skilled maintenance tasks such as plunging toilets, changing light bulbs and replacing faucet washers.
• Working knowledge of lawn/plant care equipment and tools.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive instructions for the day or to read equipment safety/repair manuals.
• Will be required to work nights, weekends and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.