Manager, Greater China Hotel Finance Service
Hotel Brand: IHG Corporate
Location: China, Hubei, Wuhan
Address: 武汉市, Wuhan, Hubei, China
Job number: A561285103
The Manager, Greater China Hotel Finance Service is the main HFS delivery manager responsible for leading end-to-end service implementation, deployment, and ongoing delivery across participating hotels. This role owns the coordination of HFS rollout activities, process readiness, training, service transition, and post-implementation stabilization to ensure the successful delivery of core HFS services including P2P, T&E, AR reconciliation, GL, and related finance processes. Working closely with hotel stakeholders, GC Finance Business Support, P&T, Procurement, Control & Compliance, and other cross-functional partners, the role drives standardization, service quality, operational efficiency, stakeholder satisfaction, and continuous improvement. The role also provides day-to-day leadership to the GC Hotel Finance Service Delivery team, ensuring resources, priorities, and performance are aligned to the objectives of the Hotel Finance Service organization.
Your day to day
Product Implementation and Deployment
• Ensure smooth product implementation at customer sites or within the organization. Work with implementation teams to address any issues.
• Develop and execute training programs for end - users, both internal and external, to ensure proper product adoption.
• Monitor post - implementation performance, gather user feedback, and drive continuous improvement initiatives.
Process Management
• Conduct market research and customer interviews to gather insights for product innovation. Translate these insights into actionable product requirements.
• Review, analyze, and re-design shared service processes to eliminate inefficiencies
• Develop and implement standard operating procedures (SOPs) for all shared service functions, ensuring consistency in service delivery.
• Set performance metrics and KPIs for shared service processes and regularly monitor and report on their achievement.
Team Leadership
• Lead and manage teams within the shared service center, including recruitment, training, performance evaluation, and career development.
• Foster a positive and collaborative team culture, promoting knowledge sharing and continuous learning.
• Allocate resources effectively to meet service demands, ensuring that teams are appropriately staffed during peak periods.
Stakeholder Collaboration
• Act as the main point of contact for business units regarding shared service matters. Build and maintain strong relationships with key stakeholders across the organization.
• Understand the specific needs of each business unit and translate them into service enhancements or customized solutions.
Service Quality and Customer Satisfaction
• Ensure high - quality service delivery by implementing quality control measures. Conduct regular customer satisfaction surveys and use feedback to drive service improvements.
• Resolve escalated service issues in a timely and effective manner, ensuring that customer concerns are addressed to their satisfaction.
What we need from you
• A minimum of 8-10 years of FC experience in premium-above brand hotels.
• A minimum of 3-5 years of area FC experience.
• A managerial position in a shared service environment is preferred.
• Proven experience in leading large - scale process improvement projects.
• Strong leadership and people management skills, with the ability to motivate and develop teams.
• Excellent analytical and problem - solving skills, with the ability to identify and resolve complex operational issues.
• Exceptional communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
• Proficiency in relevant software applications, such as enterprise resource planning (ERP) systems, project management tools, and data analysis software. Knowledge of industry best practices in shared service management.
We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
