Marketing Communication Supervisor - Six Senses Ninh Van Bay

As Marketing and Communications Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.     

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel. 

Duties and Responsibilities  

As Marketing and Communications Supervisor, I will assume full responsibility for the efficient operation of the Sales & Marketing department to provide exceptional products and services within brand operating standards. The duties and responsibilities will include: 

Social Media

• Create monthly and weekly content plan on all social media channels.
• Manage day-to-day activities of selected social media channels, including posting, manage engagement, and reply to inbox and guest reviews.
• Schedule and manage in conjunction with Marcom Manager regular paid advertisements on key social media channels and ensure ROI meets given KPIs.
• Monitor advertising in main social media platforms (Facebook, Instagram) in conjunction with Marcom Manager.
• Develop annual content plan with Marcom Manager. Ensure content and placement adhere to Six Senses brand standards.
• Produce & shooting visual content weekly, manage the whole asset image, photo, video of the resort.
• Develop relationships with KOLs, select media and other departments to enhance the business and e-marketing opportunities under Marcom Manager guidance.
• Work with Graphic Designer for collaterals content and visual updates and printing process as per assignment.

 Administration

• Monitor and document all media clippings, contracts, and other records assigned by Marcom Manager.
• Complete weekly and monthly reports.
• Support for event organization and other multi tasks of marketing and communications assigned by Marcom Manager or DOSM.
• Assist S&M dept on site check tour for FAM trip/ KOL or TA representatives per assignment.

PR & Communications

• Assist Marcom Manager for retaining relationship with media database and Friends of Brand.
• Prepare Press Releases and Media pitch per assignment.
• Provide professional and correct information to managers, hosts, and subordinates by telephone, in written form, e-mail, or in person. 
• Inform and/or update the executives, the peers and the subordinates on relevant information in a timely manner. 
• Speak to guests and hosts using clear, appropriate and professional language. 
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. 

Working with Others 

• Support all hosts and other department and treat them with dignity and respect. 
• Develop and maintain positive and productive working relationships with other employees and departments. 
• Work with other people to gather the information necessary to manage projects, achieve goals, and resolve problems. 

Quality Assurance/Quality Improvement 

• Comply with quality assurance expectations and standards. 

Policies and Procedures 

• Maintain confidentiality of proprietary materials and information. 
• Follow company and department policies and procedures. 
• Protect the privacy and security of guests and coworkers. 
• Perform other reasonable job duties as requested.