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Overnight Front Desk Agent

Hotel Brand: IHG Army Hotels
Location: United States, Virginia, Petersburg

Hotel: Building 12015 (ZYLEA), 2301 Sustainment Avenue, 23801

Job number: 125686

2482x804-hoteloperations
2482x804-hoteloperations

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.  This position works during the overnight shift.

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DUTIES AND RESPONSIBILITIES:

  1. Welcome guests in a friendly, prompt and professional manner. 
  2. Register guests, issue room keys, provide information on hotel services and room location.     

      Answer phones in a prompt and courteous manner.

  1. Up-sell rooms where possible to maximize hotel revenue. 
  2. Accurately process all cash and credit card transactions in accordance with established            procedures including but not limited to posting all charges, completing cashier and other reports,            preparing deposit, and counting/securing assigned bank.
  3. Complete and transmit daily accounting reports and prepare them for review by hotel management
  4. Issue, control and release guest safe-deposit boxes.
  5. Communicate any outstanding guest requests or issues to management that may require 

      additional monitoring or follow-up.

  1. Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order 

       to ensure total guest satisfaction. 

  1. May routinely book guest reservations for individuals and/or groups that are requested either by  

      phone or from within the hotel; process cancellations, revisions, and information updates on    

      changes.

  1. Promote team work and quality service through daily communications and coordination with 

      other departments. 

  1. Perform other duties as assigned including guest room tours, concierge services, special guest     requests, etc.

 

Qualifications and Requirements:

High School diploma or equivalent, plus one year front desk/guest service experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.

 

This job requires ability to perform the following:

  1. Frequently standing up behind the desk and front office areas
  2. Carrying or lifting items weighing up to 50 pounds
  3. Handling objects, products and computer equipment
  4. Use a keyboard to operate various property management and reservations systems, etc.

 

Other:

  1. Communication skills are utilized a significant amount of time when interacting with guests and employees.
  2. Reading and writing abilities are utilized often. 
  3. Basic math skills are used frequently. 
  4. Problem solving, reasoning, motivating and training abilities are often used.
  5. Required to work the overnight shift
  6. May be required to work other shifts, weekends, and/or holidays.

 

Work Area:  Front Office

 

The statements in this job description are intended to represent the key duties and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.   This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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