Owner Communications Manager/Associate Manager
Hotel Brand:
Location: China, Shanghai, Shanghai
Hotel: Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120
Job number: 126480
Key Accountabilities
- Collaborate with Operations and Development to maintain ‘One Version of Truth’ of master owner database and perform dimensional analysis, ensuring a unified view of the GC owner landscape.
- Lead the GC Owner HeartBeat Survey, a comprehensive 360° analysis assessing sentiment across the corporation, functions, industry, and competitors.
- Serve as a knowledge hub, offering key insights on the broader owner community, strategic owners, and critical business issues to support business priorities, growth, and performance.
- Design and implement an annual communication plan, executing it effectively to engage relevant stakeholders.
- Act as the primary contact with the China Owner Association (COA), maintaining healthy relations and representing IHG’s interests.
Key Metrics
Intelligence (10%)
- Conduct the Owner HeartBeat Survey, overseeing all phases from initial planning through execution to analysis, while facilitating cross-functional collaboration.
- Publish the Owner Movement Gazette to highlight key industry trends and their implications, as well as updates on strategic owners’ activities.
Relations (20%)
- Facilitate China Owner Association (COA) meetings.
- Coordinate and execute strategic owners’ engagements as required, tailored to specific business needs.
- Maintain healthy relationships with cross-functional teams and stay informed about the business moves.
Communications (70%)
- Produce quarterly CEO’s owner letter.
- Develop IHG Focus, need-based communications addressing specific business-driven issues with owners.
- Maintain critical communication tools and resources, including database upkeep, the APAC partners program, and ongoing maintenance of strategic owners’ profiles.
Education
- Bachelor’s degree in Communications, Journalism, English, or a related field, or an equivalent combination of education and work-related experience.
Experience and Skills:
- 5-8 years of professional experience.
- Exceptional skills in time management, project management, and organization.
- Strong ability to quickly grasp and address IHG’s business priorities, as well as the specific needs of hotels and owners, to create relevant content.
- Proven ability to collaborate effectively and build strong relationships.
- Familiarity with real estate/commercial/hospitality industry is preferred but not essential.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
