People & Culture Manager

About Us

At InterContinental Hotels & Resorts, our role is to put the glamour into international travel.  That's where you come in.  When you're part of the InterContinental Hotels & Resorts brand, you're more than just a title.

At InterContinental Hotels & Resorts, we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all.  Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a People & Culture Manager.  If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team!  Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

Key Responsibilities

• Support the recruitment and selection process for hotel positions, including identifying candidates, screening and interviewing applicants, coordinating reference and background checks, and completing applicable documentation.

• Maintain accurate, confidential, and up-to-date employee personnel records in accordance with company requirements and applicable legislation.

• Partner with department leaders to anticipate staffing needs and support workforce planning and related budgeting.

• Collect, document, and analyze employee-related information, including exit interviews, turnover, absenteeism, to identify trends and opportunities to support employee engagement, development, and retention.

• Coordinate and support company and hotel People & Culture initiatives, which may include annual compensation processes, incentive programs, benefits enrollment and communication, wage and hour surveys, and other related programs.

• Support employee relations processes by responding to workplace concerns, gathering relevant information, documenting findings, and supporting appropriate resolutions in accordance with company policies and applicable legislation.

• Promote a positive and respectful workplace by providing guidance to employees and leaders, regarding company policies, procedures, and workplace practices.

• Support compliance with applicable employment legislation, regulatory requirements, and company policies and procedures.  Conduct periodic reviews of People & Culture practices and documentation and make recommendations for improvements, as appropriate.

• Communicate and interpret company and hotel policies, procedures, and employee programs to employees and leaders.

• Facilitate and support training and development initiatives, which may include new employee orientation, guest service training, performance management, workplace conduct, and other company or hotel programs.

• Conduct new employee orientation and provide employees with information regarding company standards, policies, procedures, workplace expectations, and available employee programs.

• Support the administration and documentation of workplace safety and workers' compensation processes in accordance with applicable requirements.  Assist with safety initiatives and promote employee awareness of safe work practices.

• Prepare and provide appropriate documentation in response to unemployment claims and participate in related hearings or proceedings, as required.

• Promote teamwork and quality service through regular communication and collaboration with employees, department leaders, Corporate People & Culture, Legal, People & Culture Shared Services, and other relevant stakeholders.

• Communicate with external contacts as required, including candidates and applicants, guests, vendors, regulatory agencies, professional organizations, community groups, and other stakeholders.

• Coordinate and support locally developed employee recognition and engagement initiatives, as applicable.

• May serve as Manager on Duty, as required.

• Perform other related duties as assigned.

Accountability

This position serves as the second-in-command within the People & Culture department at a large, full-service luxury or resort property, typically supporting a workforce of more than 300 employees.

Qualifications and Requirements

• Minimum of three years of relevant experience in Human Resources, with post-secondary education in Human Resources or a related field preferred; an equivalent combination of education and experience may be considered.

• Professional Human Resources designation (e.g., CPHR, CHRP, PHR/SPHE, or equivalent) is preferred.

• Fluency in English, both verbal and written, is required.  Additional language skills are considered an asset.

This position requires the ability to perform the following duties:

• Carry or lift items weighing up to 25 pounds.

• Stand and move throughout the property as required.

• Handle documents, files, training materials, equipment, and other workplace items.

• Use a keyboard and computer to prepare and maintain work-related documents.

Other Requirements

• Strong communication and interpersonal skills are required, with the ability to effectively interact with employees, vendors, Corporate People & Culture, Legal, and other internal and external stakeholders.

• Strong problem-solving, organizational, reasoning, coaching, and training skills are required.

• Basic mathematical and financial skills are required, including an understanding of budgeting, percentages, variances, and basic profit and loss concepts.

• The regular schedule for this position is Tuesdays to Saturday, 8:30 a.m. to 5:00 p.m.  Flexibility is required to work evenings, weekends, and holidays based on business needs.

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package.  What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being a successful, global hospitality company with over 7,000 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce.  We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes.  Please advise the Recruiter to ensure your accessibility needs are accommodated.  Any information received relating to accommodation will be addressed confidentially.

Salary Range:  $78,000-$82,000