Reservations Agent

Looking for  a dynamic and highly motivated Reservations Agent - All Rounder to join our team. This role will primarily focus on group reservations, but the successful candidate will also support the team with FIT bookings and inbound reservations as needed. The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset to the team in ensuring smooth and efficient operations.

Key Responsibilities:

• Group Reservations: Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.
• FIT Bookings: Support FIT reservations by processing individual bookings. Providing excellent customer service and assisting guests with booking queries. This includes phone and email inquiries.
• Inbound Reservations: Assist with rooming list, creating new group bookings. Replying Travel agents' enquiry regarding inbound groups. 
• Customer Service Excellence: Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.
• Collaboration: Work closely with other departments (Front Desk & C&E) to ensure all group and FIT reservations are handled seamlessly. Maintain clear communication to ensure accurate reservation details and guest requests are conveyed..
• Problem-Solving: Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.
• Flexibility and Learning: Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed. Mostly during high-demand periods.

Qualifications:

• Prior experience in a reservations or customer service role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills, with a strong customer-focused attitude.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Ability to work independently and as part of a team.
• Proficiency with reservation systems and software (experience with Opera is a plus).
• A proactive and flexible approach to work, with a willingness to take on a variety of tasks.
• Attention to detail and problem-solving skills.