Reservations Agent
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Fiji, Nadi
Hotel: Fiji Nadi Bay Resort & Spa (NANNB), 1 & 2 Nadi Bay Road, Wailoaloa Beach
Job number: 121018
Crowne Plaza is part of IHG Hotels & Resorts, one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good!
Are you ready to embark on a career that combines elegance, excellence, and extraordinary service? We are on the lookout for a dynamic and passionate individual to join our team as a Reservations Agent. This is not just a job; it's an opportunity to be part of an upscale, world-class organization that values innovation, creativity, and impeccable customer service.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Handling reservations with finesse, providing seamless booking experiences for our esteemed clientele.
- Exceeding guest expectations by delivering personalized service and anticipating their needs with grace and sophistication.
- Ensuring accuracy in all reservation transactions, maintaining a keen eye for detail and precision.
- Working closely with various departments to coordinate and enhance the overall guest experience.
- Exhibiting excellent communication skills both verbally and in writing, ensuring effective interaction with guests, colleagues, and management.
What We need from you:
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
- 3 years of experience in hospitality reservations
- Proficient in reservation systems and comfortable navigating technology platforms.
- A can-do spirit, coupled with a positive demeanor, is essential to thrive in our vibrant team.
- Fluency in multiple languages is an advantage.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
