Seasonal Pool Manager - Regent Santa Monica Beach Opening 2024

About Us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

The Seasonal Pool Manager is responsible for overseeing all aspects of the pool area, ensuring exceptional guest experiences, maintaining safety standards, and managing a team of pool attendants, pool servers, pool bartenders, and pool hosts. This position requires a blend of leadership skills, hospitality expertise, and a strong focus on customer service.

 A little bit about your day:

Reporting to the Senior Outlets Manager, every day is different, but you’ll mostly:

• Promote Regent’s service philosophy and style through our people attributes. 
• Opening and closing the pool each day.
• Lead in Pre-Shift meetings and teach new menu items.
• Welcome all guests and ensure they receive responsive, professional and gracious service.
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Liaise the pool team with any job duties.
• Verify guests, check them into loungers or cabanas, and assist guests to their seats
• Assist guests with umbrella and chaise lounge location move requests.
• Exceptional communication and interpersonal skills with a focus on delivering impeccable guest service.   
• Knowledgeable on all pool and resort’s programming.
• Assists the team with daily delivery of surprise and delights to guests.
• Always maintains cleanliness of the pool and its surrounding areas.
• Stocking towels and supplies as needed.
• Ensure Dirty Towels are taken to proper location for cleaning.
• Maintain a clean, safe environment all times. 
• Perform other tasks or projects as assigned by management.
• Assists with responsibilities and duties in the absence of or due to heavy volume in other Food & Beverage areas when needed.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant employees and guests.

 Requirements:

• Must have at least 1 year experience in food and beverage operations – luxury hotel or fine dining experience a plus.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.   
• Requires good communication skills, both verbal and written. 
• Knowledge of appropriate table settings and service ware.
• Must be able to exert well-paced ability in limited space.
• Must be able to must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Familiarity with health and safety regulations related to pool operations.
• Knowledge of pool maintenance and safety procedures.
• Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us: 

The hourly pay range for this role is $33.00 to $33.65. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.