Senior Events Manager - IC New York Barclay

Job Overview: 

Manage and coordinate conferences, meetings, group functions and group activities booked through the sales department.  Responsible for managing a team of 2-4 employees. 

At InterContinental Hotels & Resorts^® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

Be charming by being approachable, having confidence and showing respect.

Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities:

FINANCIAL RETURNS

• Negotiate food and beverage prices, function space, and hotel services within approved departmental guidelines.  Confirm in writing to the client and impacted hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order. 
• Up-sell client events and manage function space and room block inventory.
• Support the Director of Catering & Events with preparation of the departmental budget and implementation of the hotel’s catering and conference strategy, as well as on-going monthly forecast projections. 
• Ensure invoicing with vendors and clients is organized and accounted for accurately. 

PEOPLE

• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. 
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments. 
• Interact with outside contacts:
• Guests – to ensure their total satisfaction.
• Other contacts as needed (Professional organizations, community groups, vendors).

DAY TO DAY BUSINESS

• Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
• Serves as the primary contact for the client in planning logistics of the event which includes and not limited to menu planning, coordination of AV requirements with in-house AV company and room set-ups.
• Work in a timely manner to detail and distribute all Banquet Event Orders (BEO), and contract addendums as designated by sales.
• Disseminate sales and event-related information to other departments via group resumes or comprehensive email.
• Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
• Maintain client files and update information daily in accordance with established departmental policies and procedures. 
• Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments.  Review final bill prior to presenting to client. 
• Complete post-conference reports of events for senior management, and complete other reports as needed or requested.
• Monitor room blocks, room inventory, special reservation requirements, VIPs and/or changes to rooming list together with Group Services Manager.
• Prepare and distribute amenity request forms for specified clients.  Obtain designated approvals and follow-up on delivery.
• Responsible for accurate food and beverage forecast as it relates to the individual’s events.
• Meets and achieves personal and team goals as assigned.
• Attend daily/ weekly departmental or operational meetings as needed.
• Work alongside Director of Catering and Events to assist with assigning groups to the team for management. 

QUALIFICATIONS AND REQUIREMENTS

• Hotel experience required. Some college plus 1-2 years sales and/or catering and events related experience or equivalent combination of education and experience.  Must speak fluent English.
• Exceptional customer service skills, demonstrate ability to coordinate multiple activities and handle conflict (Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company)
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision.
• Reading, writing abilities and attention to detail are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. 
• Computer Skills (Opera, Delphi/Salesforce, Outlook, PowerPoint, Word, Excel, Social Tables) and strong administrative skills.
• Knowledge of the hotel structure and how departments interact. 
• Knowledge of various types of set-up styles used in meeting rooms.
• May be required to work nights, weekends, and/or holidays.
• Positive attitude and energy level.
• Strong oral and written communication skills.
• Well-organized, detail-oriented, and excellent follow-up.

Benefits

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion

The salary range for this role is $80,000.00 - $105,000.00 USD annual. This range is only applicable for jobs to be performed in New York City, NY. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

*This job is also eligible for bonus pay.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

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