Senior Manager, Direct Channels Product

Hotel Brand:
Location: China, Shanghai, Shanghai

Hotel: Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120

Job number: 137055

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We are seeking an enthusiastic Digital Product Manager for our guest products. As a Digital Product Manager, you will be responsible for managing the development and maintenance of our guest product. You will play a pivotal role in ensuring the success and growth of our digital product including but not limited to mobile APP, mini program, and web, as well as developing and maintaining strong relationships with key stakeholders, especially local and global marketing, loyalty, commercial, security, and product teams, just to name a few. This is an exciting opportunity to join a dynamic team and work as a critical product role that is revolutionizing guest journey and reforming our guest product within our digital landscape.

Your day to day

Define and prioritize the digital product roadmap, working closely with cross-functional teams to ensure alignment with business objectives, customer needs and product vision.
Collaborate with designers, developers, QAs, and other product owners to transform concepts and ideas from business requirements into actionable product features and user stories.
Conduct market research and competitor analysis to identify trends, opportunities, and areas for improvement within the digital product landscape.
Drive and execute the product development lifecycle, including gathering and socializing requirement, refining product requirement, defining acceptance criteria, managing product delivery, supervising tests as well as product launch and operation.
Monitor and analyze user feedback and data to continuously improve the product's performance and identify areas for growth.
Collaborate with business stakeholders and operation teams to develop go-to-market strategies and ensure successful product launches.
Stay up to date with industry trends and emerging technologies to drive innovation and maintain competitive digital product in the market.

What we need from you

Professional Mandarin and English speaking and writing skills. Japanese is a plus.
Proven experience as a Product Manager/Owner, or similar role within the digital world. Experience working in an agile development environment. Understanding SAFe is a plus.
Strong understanding of China and global digital landscape and guest behavior. Hospitality industry experience is a plus.
Excellent analytical and problem-solving skills. Ability to translate complex ideas and concepts into user-friendly features and interfaces.
Strong project management skills with the ability to prioritize and manage multiple tasks and deadlines.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
A bachelor's degree in technology or business, Computer Science/Economics/Psychology is a plus.

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Senior Manager, Direct Channels Product