Senior Manager, Hotel Openings, West & South China
Hotel Brand: IHG Corporate
Location: China, Guangdong, Shenzhen
Hotel: Corp Shenzhen, Room73076, 7F, GaoKe Group Tower, No. 2076, Moonbay Avenue,, 518054
Job number: 129526
To ensure the China West & South region can effectively Open, Support and Maintain Great Hotels, Guests Love through providing structured platforms and supporting tools for the implementation of IHG key systems and procedures and ways of working in line with agreed brand and operational standards both the franchise and managed estate. Tracking of & reporting the opening progress of each property at West & South region in Greater China against targets and critical deadlines through the IHG openings tool. Escalates key issues impacting potential opening dates, working with key stakeholders to identify and implement solutions.
Your day to day
- Leads the hotel openings processes to ensure platforms are in place to deliver value and support to opening General Managers and Executive Teams, providing a comprehensive service from agreement execution to opening day
- Ensures a comprehensive support platform for the pre-opening estate through monthly calls and site visits as required to monitor all critical path tasks and provide solutions and support to overcome potential obstacles.
- Working with the GM and key department managers to establish benchmark operational platform in line with the objective of delivering high performing, on brand, on target hotel openings.
- Monitor, tracks & reports progress of each hotel opening within assigned region. Ensures data within the tracking systems is updated within agreed timelines.
- Provides senior stakeholders with project milestone reports, highlighting performance and against target and clear action being taken to address potential issues impacting project performance.
- Work with the Regional and Area Operations support functions in project coordination, addressing potential support gaps and driving collaboration to ensure that talent and resources within the region are fully leveraged to support the needs of the opening.
- Address potential issues in a timely manner – keeping team focused and aware of the needs of the project to maintain date driven milestones as indicated in the Critical path system.
- Cascades information to GM and key department heads on changes to or new IHG brand and operational programs, brand initiatives or operational procedures.
- Work closely with Design and Engineering team & development team to understand pipeline for openings and rebranding’s to ensure supporting resources are applied in time to ensure deliverable timelines. Be capable to rally supporting taskforce for urgent or compressed projects.
- Work to develop a comprehensive portfolio of pre-opening tools and resources that will enable the efficient and effective opening hotels in Greater China.
- Design, initiate and execute the on-boarding plan of new Owners and General Managers
- Provide a resource function to the field for operational executables.
- Continually review and update all opening related tools in Greater China Operation Online
- ensuring sufficient information and support is offered to hotels’ management team
What we need from you
- Bacelor’s degree or equivalent in Hotel Management, Business degree or equivalent experience
- Fluent in Mandarin and English
- Easy travel access to Mainland China, Hong Kong, Taiwan, Macau
- Typically, 4 years or more in hotel operations management or related experience. In-depth knowledge of operations to include F&B, quality, hotel operations, and marketing/sales principles. Effective communications and presentations skills. Excellent problem solving and organizational skills. Strong influencing, negotiating, and consensus-building skills to deal effectively with different owner objectives balanced against IHG objectives.
- Understanding of hotel operational areas and performance levers. Exposure for opening of IHG branded hotel as one of key management leadership team member
- Motivated, results-focused leader with solid leadership skills
- Possess strong strategic, analytical, problem-solving, influencing and negotiation skills. Demonstrated commitment to brand management and quality.
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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