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Senior Manager of Hotel Risk Management

Hotel Brand:
Location: China, Shanghai, Shanghai

Hotel: Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120

Job number: 131436

Embed risk management culture within IHG GC hotels through integrating the risk management programs into GC business.  This role focuses on the key risks identification, assessment and assurance to ensure the deployment of the controls at hotel level.

Your day to day
•    Work with Risk Management Director and senior leaders within Greater China to understand major risk issues and critical areas of attention so as to develop and implement an effective risk management program that addresses all areas of concern at hotel level. 
•    Stay informed about industry trends, regulatory changes, and global risk factors that could impact the hotel’s operations, and collaborate with various departments to gather and analyze data on emerging risks, so as to identify risks across all hotel operations.
•    Develop and implement risk assessment frameworks to evaluate and prioritize risks, and develop appropriate risk responses.
•    Maintain relationship with Subject Matter Experts and corporate key stakeholders (both Global and GC) and provide consultation regarding implementation of risk strategies.
•    Establish the assurance mechanism to check the implementation effect especially in the area of safety & security and regulatory compliance on hotel level, including data analysis, monitoring of training completion ratio, etc.
•    Identify the opportunities through assurance activities and suggest corrective actions, escalate to functional heads & senior leaders if needed.
•    Keep abreast of risk management best practices at hotel level, maintain relationship with hotels.
•    Contribute to the Safety & Security global projects, initiatives and development of globally aligned policies, standards or guidelines.
•    Provide support to the Risk Management Director regarding activities relating to tools, platforms (e.g. Responsible Business Portal) and other departmental system activities.
•    Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes.  
•    Assist in the Crisis Management at hotel levels.


What we need from you

  • Bachelor’s degree, preferably in Project Management, Mechanical, Electrical, Engineering or related.
  • Minimum 6-8 years compliance experience or project management experience in multinational companies desirable.
  • Strong logical thinking and strategic thinking, strong project management skill.
  • Fluent in Mandarin and English, effective written and oral communication skills appropriate for audiences of varying educational levels.
  • Knowledge of Safety & Security Standards and Regulations. Subject matter expert in fire protection/prevention, security, health and safety desirable. Knowledge of practices in hospitality industry desirable.
  • Experience in relation to “assurance”, “assessment” and data analysis.
  • Skill for conducting effective communication and training facilitation. 
  • Experience working with diverse cultures.

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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