Executive Assistant to the General Manager| InterContinental Pokhara Begnas Lake Resort

The Executive Assistant to the General Manager plays a crucial role in ensuring the efficiency and organization of the executive office. This position provides high-level administrative support, enabling the GM to focus on strategic decision-making and hotel operations. The Executive Assistant acts as the GM’s primary point of contact, manages their schedule, coordinates meetings, and handles confidential information with discretion and professionalism.

A Little taste of your day-to-day:

• Manage the GM’s calendar by scheduling meetings, travel arrangements, and coordinating appointments.
  • Ensure the GM is well-prepared for each engagement, providing relevant documents, reports, and meeting agendas.
  • Act as the GM’s primary contact for internal and external stakeholders, screening calls, emails, and visitors.
  • Draft, review, and manage all communications on behalf of the GM, including emails, memos, and letters.
  • Relay important messages and action items to the GM and ensure timely responses.
  • Organize executive meetings, department head meetings, and other events as required by the GM.
  • Prepare meeting agendas, take minutes, and distribute them to attendees, ensuring follow-up on action items.
  • Arrange meeting rooms, equipment, and refreshments for a seamless experience.
  • Organize and maintain physical and digital files, ensuring all documents are up-to-date and confidentially managed.
  • Prepare reports, presentations, and other documents as needed, utilizing MS Office and hotel-specific software.
  • Representing the GM in interactions with VIP guests, ensuring a high level of service and adherence to brand standards.
  • Address guest inquiries and issues as directed by the GM, providing timely resolutions.
  • Assist the GM with data gathering and preparation for monthly and quarterly financial reports.
  • Handle sensitive information related to hotel operations, personnel, and finances with the utmost confidentiality.
  • Ensure compliance with IHG policies on data protection and privacy at all times.
  • Act as a trusted advisor to the GM, maintaining discretion in all interactions.
  • Assist the GM with special projects, presentations, and research to support decision-making.
  • Take initiative in coordinating and organizing projects, events, or initiatives as assigned by the GM.
  • Provide insightful research on topics such as market trends, competitor analysis, or guest feedback when requested.
  • Serve as the GM’s representative within the hotel, displaying a professional and courteous demeanor.
  • Wears uniform with pride and honor 
  • Any other duties as assigned by the management

What We need from your:

• Bachelor’s degree in Business Administration, Hospitality, or a related field.
• Minimum of 2 years in an executive or administrative assistant role, preferably within the hospitality industry.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint); knowledge of Opera PMS is a plus.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Ability to handle sensitive information with confidentiality and discretion.
• Fluency in English, with proficiency in local languages preferred.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.