Franchise Hotel - Dual Site Revenue Manager

About Us

We’re always looking for new ways to raise the bar. So, we’re searching for dynamic Revenue Manager with a track record of developing and implementing pricing and revenue optimization strategies to maximise revenue and profitability of our hotels.

Managing two exciting hotels on the IHG platform and not just that, bringing a new hotel to market.

Following a multi-million pound refurbishment, we are delighted to introduce The Welbeck Hotel, located in the heart of Marylebone. Previously Holiday Inn London Oxford Circus, The Welbeck Hotel offers an upscale boutique feel to all 164 bedrooms that matches the classic 19th century architecture.

Crowne Plaza London Ealing ,139 guest bedrooms including 5 feature club suites. 5 meeting rooms can accommodate up to 65 guests in dinner layout. Sports Packages Tailored for your team. Close distance to Wembley Stadium, Twickenham Stadium, Brentford FC Stadium.

Your day to day

Every day is different, but you’ll mostly be:

·        Using the tools provided and in compliance with the IHG standards, maintain, update and share information in the areas of competitor rate intelligence, Rev Par penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates and a master calendar of external events.

·        Analysis of loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.

·        Understand the composition of hotel profitability and use this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.

·        Monitor competitor pricing for all revenue generating departments, understand the dynamic of the local market and the demand generators, and recommend appropriate actions in relation to the hotel’s pricing and market mix strategy

·        Conduct weekly revenue meetings with General Manager, DOS, Reservations, Front Office Manager and generate reports and analyses needed for these meetings, displaying key facts/trends etc.,

·        Monitor and determine demand periods for rooms and meeting space through an analysis of historical data and current bookings. 

·        Responsible for tracking and analysing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business

·        Approve and/or implement sell strategies for all group proposals on any one night, and collaborate with the DOS on setting group and conference rates.

·        Manage use of IHG revenue systems on a daily basis. 

·        Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy.  Responsible for ensuring compliance with the Best Price Guarantee and managing third party distributors in compliance with IHG standards and rules).

Planning

·        Achieve budgeted revenues and personal goals. Participate in the preparation of the annual hotel budget, the hotel marketing plan and business plan, and financial plans.

·        To develop the hotel’s business plan and play an active role in developing sales strategies and promotions and communicate effectively so that the reservations team understand the hotel’s selling strategy and rates policy.

People

·        Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.

What we need from you

·        Bachelor’s degree / higher education qualification / equivalent in revenue management or related field is preferable

·        At least 3 years of experience in a hospitality or hotel revenue management setting with direct supervisory experience over reservations team

·        Strong data analysis, forecasting and problem-solving skills

·        Strong knowledge of the industry and business trends 

Proficiency in revenue management software, databases, and spreadsheets. Experience using IHG systems is desirable and other 3^rd Party extranets

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

We know that to work well, we need to feel well – both inside and outside of work – and so we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

·        Free meals on duty

·        28 days holiday inclusive of bank holidays

·        IHG worldwide discounted employee/friends & family room rates

·        Social events throughout the year

·        Discount on Food & Beverage with the hotel outlets

·        Learning & Development opportunities

·        And many more……

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.