Franquicia hotelera - Responsable de recepción
Marca del hotel: Holiday Inn
Ubicación: Estados Unidos, Massachusetts, Somerville
Hotel: Área de Boston Bunker Hill - (BOSSV)
Número de trabajo: FRBOSSV3498
Esta oferta de empleo es para un puesto en un hotel propiedad de un franquiciado independiente y operado por él, no por IHG ni sus filiales. IHG no participa en las políticas o prácticas de contratación o empleo diario de los franquiciados.
Al hacer clic en el botón Aplicar, estará solicitando un puesto en un hotel de franquicia de propiedad y operación independiente, no en IHG ni en sus filiales, e IHG no será su empleador.
About Us
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®family.
Your day to day
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.
Every day is different, but you’ll mostly be:
● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
● Engaging with guests to build personal relationships and remedy any complaints
● Conducting regular front office inspections to ensure we’re making the right first impression
● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
● Training team members on PBX procedures and taking the lead during an emergency or crisis
● Reporting into the Director of Operations you’ll manage a team of front desk employees across several specialisms.
What we need from you
● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
● 3 years of Front Office/Guest Service experience including management experience
● Must speak fluent English
● Other languages preferred
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
Salary range 55,000-60,000 annually
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
¿No cumples con todos los requisitos, pero aún crees que serías una gran opción para el trabajo? Nunca lo sabremos a menos que pulses el botón "Aplicar". Comience su viaje con nosotros hoy mismo.
