Front Desk Agent- IHG Army Hotels Hunter AAF

About Us

Do you see yourself as a Front Desk Agent at IHG Army Hotels Hunter Army Airfield?  

This role has the overall responsibility to assist in operating the front desk as a Front Desk Agent at our Hunter Army Airfield, GA location. This person will primarily cover 7am-3pm and 3-11pm shifts, but may be needed to cover other shifts as well, including Overnight Audit shifts. This position will be expected to work Weekends and Holidays.  Once trained, this person will be expected to work alone. Must have 1 year Hotel Front Desk experience to qualify. A resume must be attached to your application in order to be considered for the position. This property is located on a US Military Installation. Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.

At IHG Army Hotels, our mission is to provide great on-post hotel stay experiences to military personnel, families, as well as guests. We do this by providing convenient, reasonably priced hotels on 40 installations across the nation- many featuring brand-name hotels previously only offered off post. 

Your day to day

Key job duties and responsibilities for the Front Desk Agent include: 

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.  
• Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established   procedures including but not limited to posting all charges, completing cashier and other   reports, preparing deposit, and counting/securing assigned bank.
• Complete and transmit daily accounting reports, review all data, and prepare consolidated Adobe reports for approval by hotel    management
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints.  Make appropriate service recovery gestures in  order to ensure total guest satisfaction. 
• Promote team work and quality service through daily communications and coordination with other departments. 

What we need from you

Requirements include a High School diploma or equivalent, plus one year hotel front desk experience. Experience with Opera PMS preferred but not required.  Must be comfortable with Microsoft Office Suite programs, such as Excel, and Acrobat Adobe Pro.  Some college preferred.  Must speak fluent English.  Other languages preferred.  Must be self-motivated and able to work without constant supervision.

This job requires ability to perform the following:

• Schedule flexibility based on business demand
• Due to access restrictions on the military installation, you must have your own reliable transportation to get to and from the hotel. There is currently no public transportation or ride share access to this location. 
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• This is a pet friendly hotel, interactions with dogs and/or cats may occur
• Ability to work all shifts, weekends, and holidays.

This property is located on a US Military Installation. Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.

What we offer

This position pays $15.91 per hour.  We will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.