Asistente de Salón Club a Tiempo Parcial - Crowne Plaza resort Guam

Job Requirement:

1. Must be able to work shift from 2pm-10pm.
2. Must be able to work in Guam USA without any restrictions - US Citizens, US Permanent Residents and Residents of Federated States of Micronesia.
3. Must have both Guam Health Certificate and ABC Card to serve Food and Alcoholic Beverage.
4. Prior experience in Food & Beverage industry preferred.
5. Prior experience in Hotel industry preferred.

What’s the job?

Maintain the Club Lounge in a clean and orderly manner and promote a relaxing and enjoyable environment. Ensure the security of the guest by verifying guest registration.

Your-day-to-day

People

• Welcome guests in a friendly, prompt and professional manner and be knowledgeable of services in the local areas.
• Ability to make suggestions to Club Lounge guest of specific hotel offerings, as well as highlights, points of interest and destinations in Guam.
• Making sure place settings are cleared and ready for next guest.
• Assist in creative display of meal offerings communicating with Club Lounge Manager on items to be served.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. 
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Conversational confidence with VIP Guests – checking on each in Lounge area regularly

Financial

• During each shift, check all supplies to ensure adequate stock; replenish from the stock room as necessary and proper requisitions are completed to prevent outstanding budgetary food cost.
• Handle cash and credit card transactions. 
• Ensure guests are greeted warmly and professionally.

Guest Experience

• Welcome guests in a friendly, prompt and professional manner and be knowledgeable of services in the local areas.
• Ability to make suggestions to Club Lounge guest of specific hotel offerings, as well as highlights, points of interest and destinations in Guam.
• Making sure place settings are cleared and ready for next guest.
• Assist in creative display of meal offerings communicating with Club Lounge Manager on items to be served.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. 
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Conversational confidence with VIP Guests – checking on each in Lounge area regularly

Responsible Business

• Complete all Club Attendant duties and maintain the cleanliness of equipment used and all areas related to the Club Lounge throughout shift.
• Maintain proper temperature for the comfort of the guest.
• Print reports and/or complete paperwork at the end of shift.
• Maintains exemplary deportment standards of behavior, appearance and attitude as expected in an IHG Brand. 
• Takes personal interest and pride to ensure that the work area is kept clean and in an orderly state at all times. 
• Strives to maintain the high standards of the hotel for all guests with special attention to IHG Loyalty Program members and other VIP’s. 
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety. 
• Perform other duties as assigned.

What we need from you

1. Education - High School Diploma or equivalent.
2. Service years - One (1) year experience in a similar environment. Experience with OPERA hotel property management system is highly preferred.
3. Language - Fluent in English (speaking, listening, reading and writing)
4. Knowledge and skills

• Excellent communication skills
• Basic math skills, reading, and writing are used when completing paperwork.
• Proficient computer skills including MS programs.     
• Must be able to work nights, weekends, holidays, and during inclement weather.
• Excellent interpersonal skills to build relationships internally and externally.

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role. 

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives. 

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans