宾客 服务 主管

· Conducts shift briefings to ensure hotel activities and operational requirements are known

· 进行有效的交接班简报工作，以明确酒店活动和运营要求

· Supervise front desk operations during assigned shift including:

· 在当班期间监督前台运营情况，包括：

Maintenance of guest information

维护客户信息

Maintenance of information about local events

维护当地活动的信息

Compile occupancy statistics

统计入住情况

Supervise group bookings

监督团队预订情况

Assisting with serious complaints

协助解决严重投诉问题

· Supervise cashiering activities during shift including:

· 在当班期间监督收银的活动，包括：

Cash handling and banking procedure

现金处理和银行业务程序

Dealing with irregular payments

处理非正常的付款情况

Instructing staff in credit policies and facilities

就信用政策和设备对员工进行指导培训

Instructing staff in cash security procedures

就现金安全程序对员工进行指导

Carry out debtor control

实施应收帐款控制

Prepare reports

准备财务报告

Supervise the cashiering system

对收银系统实施监管

· Works with Superior on manpower planning and management needs

· 与上级领导一起进行人力规划和管理需求的讨论

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