Agent de réception - InterContinental Boston
Marque de l'hôtel : InterContinental
Destinations : États-Unis, Massachusetts, Boston
Hotel: IC - Boston (BOSHA), 510 Atlantic Ave, 02210
Job number: 161386
Do You See Yourself as a Front Desk Agent?
Welcome the World with Elegance at InterContinental® Boston – Where Every Guest’s Journey Begins with You.
At IHG Hotels & Resorts, we believe hospitality is an art—and every team member brings their unique creativity, care, and spirit to the canvas. Whether you're drawn to the rhythm of fine dining or the joy of creating seamless guest experiences, we invite you to be part of something exceptional. We’re looking for individuals who take pride in precision, celebrate service, and thrive in a refined, collaborative environment.
Hotel Overview
For over 70 years, the InterContinental® brand has defined worldly sophistication and timeless elegance. As a flagship property, InterContinental® Boston continues that tradition. Proudly rated Forbes Recommended, AAA Four Diamond, and named one of the Best Hotels in the World by Condé Nast Traveler, our hotel is a beacon of luxury on Boston’s historic waterfront.
We offer 424 beautifully appointed guestrooms, stunning skyline and harbor views, a full-service spa and wellness club, premier event space, and a variety of globally inspired dining experiences. We invite passionate professionals to help us write the next chapter in our legacy of excellence.
Position Overview
As a Front Desk Agent, you are the orchestrator of first impressions, the elegant voice, the knowledgeable guide, the steady presence who ensures that every arrival feels like a homecoming. From the moment guests step into our lobby to the time they depart, you’ll be their trusted host and concierge, creating personalized, polished, and frictionless experiences.
Key Responsibilities
- Greet guests with poise, professionalism, and warmth, embodying a luxury welcome
- Manage check-ins and check-outs with accuracy, efficiency, and attentiveness
- Recognize IHG One Rewards members and returning guests with tailored acknowledgment
- Deliver personalized service and thoughtful recommendations, anticipating guest needs
- Handle cash, credit card, and billing transactions with security and precision
- Resolve concerns or requests with empathy, timeliness, and a sense of ownership
- Clearly document and communicate guest preferences across departments
- Maintain a lobby environment aligned with Forbes luxury standards
- Actively participate in daily briefings and Forbes service training
Uphold the principles of Forbes Five-Star behavior standards, including:
- Gracious, intuitive, and sincere communication
- Anticipatory service and attention to detail
- Professional demeanor, grooming, and body language
- Consistent use of guest names and recognition moments
- Polished service recovery and emotional intelligence
What Sets You Apart
- Previous experience in a luxury or Forbes-rated hotel preferred
- Natural ability to build rapport and deliver intuitive, guest-centered service
- Fluent in English; other languages a plus
- Comfortable with property management and reservation systems
- Strong problem-solving, multitasking, and organizational skills
- High school diploma or equivalent required; some college preferred
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Able to lift up to 50 lbs and remain on feet for extended periods
What We Offer
At InterContinental Boston, we reward your excellence with a work environment designed to nurture success:
- Hourly Rate: $34.13
- Medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Paid vacation, holidays, and wellness days
- Complimentary staff meals and dry cleaning
- IHG Employee Room Benefit Program – Global hotel discounts
- Ongoing Forbes service training and development
- A sophisticated, inclusive, and growth-oriented culture
Be the Voice of True Hospitality
If you believe that luxury lives in the details, and that guest interactions are opportunities to deliver elegance, connection, and meaning we invite you to join our world-class team. Help us deliver Forbes-level experiences, one guest at a time.
IHG is proud to be an Equal Opportunity Employer.
We celebrate diversity and believe that hospitality begins with humanity. All backgrounds, identities, and experiences are welcome.
Notre entreprise
Vous ne répondez pas à toutes les exigences, mais vous pensez tout de même être la personne idéale pour le poste ? Nous ne le saurons jamais si vous n'appuyez pas sur le bouton « Appliquer ». Commencez votre voyage avec nous dès aujourd'hui.
Informations importantes:
- L'échelle salariale indiquée est la plus basse à la plus haute que nous estimons, en toute bonne foi, pouvoir payer pour ce poste au moment de la publication de l'offre d'emploi. Il se peut que nous payions en fin de compte plus ou moins que la fourchette affichée et que celle-ci soit modifiée à l'avenir. La position salariale d'un employé dans la fourchette salariale sera basée sur plusieurs facteurs, notamment la formation, les qualifications, les certifications, l'expérience, les compétences, l'ancienneté, la situation géographique, les performances, le travail posté, les exigences de déplacement, les mesures de ventes ou de revenus et les besoins de l'entreprise ou de l'organisation.
- Aucune rémunération n'est considérée comme un salaire ou une compensation tant qu'elle n'est pas gagnée, acquise et déterminable. Le montant et la disponibilité de toute prime, commission ou autre forme de rémunération attribuée à un employé particulier restent à l'entière discrétion de la société jusqu'à ce qu'ils soient payés et peuvent être modifiés à l'entière discrétion de la société, dans le respect de la loi.
- Si vous avez besoin d'aménagements raisonnables pendant le processus de candidature, veuillez cliquer ici.
- IHG n'accepte pas les candidatures, les demandes de renseignements ou les CV non sollicités provenant d'agences de recrutement. Veuillez cliquer ici pour consulter la politique de l'agence.
- Si vous résidez dans l'État de Washington ou si vous postulez à un emploi dans cet État, veuillez cliquer ici pour en savoir plus sur les avantages applicables.
