Learning & Development Manager at InterContinental Dubai Marina Hotel & Residences

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. 

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Learning & Development Manager.

InterContinental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence. A little taste of your day-to-day:

Your role will include but not be limited to:

• Lead the hotel’s Learning & Development strategy, ensuring alignment with IHG brand standards, business objectives, and talent development priorities.

• Design, implement, and facilitate engaging training programs focused on product knowledge, customer service excellence, leadership development, and operational effectiveness.

• Partner closely with department heads and senior leadership to identify capability gaps, develop succession plans, and create targeted learning initiatives that support employee growth and performance.

• Drive a culture of continuous learning by coaching managers and colleagues, promoting career development opportunities, and supporting talent retention initiatives.

• Evaluate the effectiveness of learning programs through assessments, performance metrics, guest feedback, and business results, ensuring continuous improvement.

• Oversee onboarding, orientation, and compliance training programs to ensure a seamless colleague experience and adherence to IHG standards.

• Ensure all learning activities comply with safety, legal, and company requirements while fostering a positive and inclusive workplace culture.

• Manage learning records and reporting, providing regular insights and recommendations to senior leadership on training impact and development outcomes.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

1. Bachelor’s degree in human resources, Hospitality Management, Business Administration, or a related field.

2. At least 2 years of experience in learning and development within the hospitality industry, with a focus on training program design and delivery.

3. Excellent communication and interpersonal skills to effectively engage with both staff and management.

4. Proficiency in Microsoft Office Suite.

5. Ability to assess training needs and measure program effectiveness, especially in terms of guest service outcomes.

What you can expect from us: 

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our - my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!