F&B Guest Service Associate - Holiday Inn Express Kolkata New Town

Your day to day

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner be attentive to guest’s needs

• Prepare food and beverages for service to guests and present food according to established health and presentation standards

• Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable

• Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary

• Perform department/outlet opening or closing duties as required.  Ensure that wait staff stations are clean and maintained throughout shift

• •Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty

• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction

• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service  

• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed

• May assist with other duties as assigned

• Being passionate about people and service

What we need from you

It’s a physical role and you’ll be on your feet most of the day, so fitness is important 

• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects 

• You’ll might need to bend and kneel to complete some activities 

• Literacy skills - reading, writing and basic maths skills 

• Flexible attitude to shifts – you may need to work nights, weekends and/or holiday
  
   

What we offer:

• 5-day work week

• On-duty meals

• Medical insurance & ESIC (as applicable)

• Learning & development opportunities

• Employee stay and F&B discount across IHG hotels (as applicable)

• Global Internal transfer mobility within IHG (optional, subject to eligibility & NOC)