前厅副经理

Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
管理前厅部人员确保客人有快捷，热情和人性化的服务
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of
maximizing revenue
管理前厅团队，确保乐观的住房率和平均房价实现收入最大化
• Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat
guests and other VIPs receive special attention and recognition
管理前厅部，尤其客务关系部人员，确保会员，常住客和贵宾客户收到特别的服务
• Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with
FIT marketing program
促销店内销售，管理前厅部市场技能
• Maintain inter-departmental relationships to ensure seamless customer service
维持部门内部关系，确保对客服务的流畅
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are
clean, in good repair and well maintained
采取整体维护责任确保设施设备的清洁，状态完好
• Schedule and regularly conducts routine inspections of areas under his/her control
时常安排和巡视各责任区域
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure
that credit procedures are properly carried out
维持信用制度和程序的更新，与财务部密切联系确保所有信用程序的有效执行
• Know system recovery procedures
知晓系统恢复程序
• Interpret computer reports
解读电脑报告
• Compile statistics for front office and provide reports relating to that area
编辑前台报表并提供相关报告
• Continually check the accuracy of room count
不间断的检查客房数目的准确性
• Approve upgrades and special amenities
批复升级和特别客用品
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of
departmental employees
保持部门员工的适当着装，卫生，制服，行为标准，姿势和整体形象
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which
warrants special handling and detailed information
组织部门每月例会
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such
as the expected arrival and departure of VIPs and all other pertinent information
与总经理及他的团队沟通相关客人信息例如重要客人的入店与离店等
• Maintain all procedures and adheres to them within the ICHG guidelines; in particular with emphasis on hotel
credit policy
维持所有程序，遵循洲际酒店集团指导方针：例如特别是酒店的信贷程序等
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from
relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
与紧急预案团队协力准备应急措施，包括：火情，断电，炸弹恐吓，飓风等
准备有效率的员工工作表， 根据预测住房率，和大型团队活动尤其事到达和离店时间
• Obey temporary arrangement or transfer by superior and department head.
服从部门领导工作上的临时安排及调动

1、保持和供应商的良好关系。

2、保证向酒店内部和外部客人提供高质量的服务。

3、维护酒店设施设备的正常运转。

4、保持工作环境整洁。

5、达到绿色酒店的要求。

6、编辑更新工作标准和程序。