助理餐厅经理

招一名中餐厅/特色餐厅副经理

Job Description工作职责
• Effectively manage the restaurant by ensuring the following:
有效管理餐厅的日常工作，确保日下工作正常进行：
• Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
监督部门工作标准和程序手册中列出的各项规范的贯彻执行。
• Adhere to opening and closing procedures
遵守开始营业和结束营业的程序。
• Adhere to bill paying procedures
遵守规定的结账程序。
• Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。
• Personally meet and farewell a minimum of 80% of your customers
亲自迎送80%以上的客人。
• Encourage and motivate staff to provide optimum service during all shifts
激励在岗员工为客人提供卓越的服务。
• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
• Develop and implement Promotions Calendar for F&B products in restaurant
在餐厅制定和执行餐饮产品促销活动日历。
• Manage special event concepts
特别活动的概念管理工作。
• Anticipate market changes and review operations when necessary
善于预测市场的变化情况，并在必要时审评运营工作。
• Conduct competitor analysis
对竞争对手进行分析。
• Create positive publicity opportunities
创造良好的公众宣传机会。
• Manage customer database and utilize effectively
管理顾客数据库并有效的加以使用。
• Up-sell property facilities
推销酒店的设施。
• Actively pursue cost saving measures
积极的实行节约成本的方法。
• Recycle wherever possible
尽可能再利用能源。
• Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
在竞标过程中与销售经理密切合作争取新的客户；特别是餐饮部门的客户。
• Manage wage and beverage cost
管理工资和饮料成本。
• Forecasting
进行预测工作。
• Stock control
有效的控制存货。
• Analyze food and beverage statistics through point of sale system
通过销售点销售系统分析餐饮统计数据。
• Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
• Works with Superior in the preparation and management of the Department’s budget

和上级领导一起编制和管理部门预算

QUALIFICATIONS AND REQUIREMENTS 任职要求


• Complete Tertiary education. 1 to 2 years working experience in a similar capacity with international chain hotel. Must speak fluent English. Excellent Customer relation, problems solving and time management skills
• 高等教育学历，一到两年在国际连锁酒店同等职位的工作经验。可熟练地运用英语对话。优秀的客户关系, 拥有处理问题和时间管理经验。
• This job requires ability to perform the following
• 此职务要求有能力完成下列活动:
• Fair and firm management abilities with high influencing skills
• 扎实牢固的管理能力及较强的影响力。
• Strong Administration skill
• 很强的管理能力。
• Ideal Leadership skills
• 理想的领导技能
• Strong knowledge of Food and Beverage (Wine, Spirits)
• 丰富的餐饮经验（葡萄酒，烈酒）
• Initiative
• 积极主动
• Creative and innovative
• 具有创造创新能力
• Hands-on approach to all operational aspects
• 能处理所有的营运问题。
• Posses a high personal and work standard
• 具备很强的人格魅力以及工作风格。
• Excellent Verbal & Written Communication Skills
• 很好的口头与书面表达能力
• Self-motivated
• 有理想有目标
• Coaching Skills
• 具备训练的技巧
• Advanced computer skills
• 高级的电脑技能
• Ability to devise and conduct staff training sessions
• 能够独立制定并指导员工的培训
• Excellent Interpersonal Skills
• 优质人际关系
• Strong Marketing Knowledge
• 对市场知识非常了解
• Ideal trainer and popular figure among colleagues, superiors and guests. Advanced financial skills and knowledge • 受同事，主管以及客人的欢迎并且也是个理想的培训者，有着超强的财务知识和技巧。

Other其他:
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 与他人交互时需要具备良好的沟通技能，具备与宾客、员工和第三方高水平地交互，及展现酒店、品牌和公司良好精神面貌的能力。
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• 在完成书面工作和管理报告、解释结果、提供和接受指导、培训时需要频繁使用阅读和书写能力。
• May be required to work nights, weekends, and/or holidays.
• 可能需要在夜间、周末和假日期间上班。