Services 服务 接待员 Guest Services Agent

Greets all  guests at all  times in  a friendly and  helpful manner  and attempts to  learn and  use guest’sname at every opportunity

迎接所有的客人在任何时候以友好、乐于助人的方式并试图抓住一切机会学习和使用客人的名字

Maintains intimate knowledge of departmental standards and procedures

保持亲密的知识部门的标准和程序

Performs  check  in,   check  out  and  room   change  procedures  and  ensures   all  data  are  enteredcompletely into the hotel systems in accordance with reservation

执行检查,检查和房间改变程序,确保所有数据完全进入到酒店系统按照预定

Maintains cash float and ensures accurate daily report of all money received

保持现金浮动对接收到的所有资金,确保准确的每日报告

Attends to guest’s complaints, inquiries  and requests, referees problems to supervisor/Duty Manager ifhe/she unable to 

Performs the audit balances and prepares all works for audit in an orderly fashion

 执行审计的平衡和准备所有审计工作到一个有序的时尚学科去

 When on night  shift, checks night  report, prepare the morning  report and prepare all  necessary formsfor the guest arrival

当上夜班,早上晚上检查报告,准备报告和准备所有必要的形式为客人的到来

Endeavors to maintain  the high standards  of the hotel with  particular regard to  the importance of IHG

努力维持高标准的酒店特别对洲际酒店的重要性