宾客 服务 经理 Guest Service Manager
Hotel Brand: Crowne Plaza
Location: China, Guangdong, Jiangmen
Hotel: 广东省江门市棠下镇滨江新路106号, 江门市, Jiangmen, Guangdong, China
Job number: A561315091
Einstellungsgehalt: 6500 - 7000
1.直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
2.对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
3.对接待部和预订部工作人员进行监督和指导。
4.在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
5.协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行。
6.向所有部门提供功能性支持和指导，按需要与酒店其它部门进行合作、协调和沟通。
1、大专及以上学历，具有2年以上高星级酒店工作经验。
2、熟悉酒店前厅部运作流程及客户服务体系，具备优秀的客户服务意识与沟通协调能力。
3、熟练使用酒店系统（如Opera）及办公软件，具备基础的数据分析能力。
4、形象气质佳，性格开朗，具备较强的抗压能力及团队协作精神。
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
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Einstellungsgehalt: 6500 - 7000
