Leader 服务 主管 Leiter des Food and Beverage Service-Teams

In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements areknown 

经理不在时，组织交接班例会，确保员工知晓酒店的活动和运作要求；

Endeavor toresolve all complaints during shift and logs all complaintsin log book for further follow up

换班中尽量解决所有的抱怨，并记录在值班日记上以便进一步跟踪调查；

To be responsible for the daily supervision of the restaurant, concentrating on service procedure and quality of product.

负责餐厅的日常管理，主要是服务程序和产品质量方面的管理。

To ensure that all restaurant mise en place is correctly prepared and ready for each service period.

确保所有餐厅的准备工作都做好，为各个服务时段做好准备。

To maintain a breakage prevention program designed to minimize breakage of operating equipment, and to liaise directly with the Chief Steward and recommend changes to policies or procedures.

设计一个破损的计划，将经营用具的损失减少到最小；和管事部负责人保持联系；对经营方针和程序提出改进措施

To maintain a close customer contact to ensure satisfaction and recognition of regular guests.

和客人保持密切接触，保证能得到客人的满意和称赞。

To assist Manager in the planning, implementation and running of promotional events.

协助经理计划、组织和实施促销活动。

To comply with any reasonable request made by the Manager or Food and Beverage Director.

完成经理和餐饮总监的合理要求。

To supervise the service within the restaurant, to ensure that the service standards, quality of product, staff grooming are to the requirements as specified within the Operation Policy of the outlet. and the requirements of the Hotel.

监督餐厅的服务工作，保证服务标准、产品质量和员工的仪容仪表符合餐厅经营方针和酒点要求。

where required any equipment or supplies that      are necessary.

检查所有的调味品、餐厅供应品以及经营用具，保证有日常经营所需的足够的存货，领取需要的用具和供应品。

To assist the restaurant manager in spot checks of the restaurant, to ensure cleanliness of the operation at all time

协助餐厅经理检查餐厅，保证经营过程的清洁、干净。

To assist the restaurant manager in spot checks of the restaurant to ensure that all repairs and maintenance has been carried out, reporting any new areas that need attention. And ensuring follows up within a time frame of 14 days.

协助餐厅经理检查餐厅，保证所有的修补和维护都已经进行，汇报需要维修的地方，并保证在14天之内跟踪完成。

To ensure that all menus are clean, neat and tidy, free from marks and dirt, stains or watermarks. Replacing any menu with a new one as is required.

保证所有菜单都干净、整洁、美观，没有痕迹、污渍和水印。更换所有应该更换的菜单。

To ensure that all staff report for work as per the posted roster, and that all leave and sick leave requests are handed to the Restaurant manager.

保证所有员工都按照排好的排班表上班，所有事假和病假的要求都要通过餐厅经理。

Must be aware of the importance of beverage sales within the outlet, and sees to it that every effort is made by the  waiters and waitress's to sell the maximum number of drinks possible. And to ensure that all beverages sold are as per the quality and presentation standards of the Hotel.

必须明白餐厅酒水销售的重要性，保证每个服务员都尽了最大努力扩大销售量，并保证所卖的酒水符合质量要求和酒店的标准。

To ensure that all products and services ordered appear on all guest checks, and that all items are properly accounted for, correct prices charged. And that all Monies due are collected from the guest.

保证所有卖出的产品都正确纪录在账单上，确保所有项目都正确核算，向客人收取该收的费用。

Greet and escort guests to their table during high business periods, to ensure guests are seated quickly and not waiting at the entrance.

在营业高峰时期，欢迎客人并为客人领座，保证客人快速入座，不要让客人在门口长时间等待。

Ensure that all staff is at their assigned stations, and that works assignments have been issued and understood.

确保所有的员工都在指定的岗位，指定的岗位清楚明确。

When presenting menus to guests or answering guest questions as to the menu content, the person must be fully aware of all menu items and services that are offered, and be able to explain them accordingly.

当递给客人菜单或回答跟菜单有关的问题时，必须完全明白菜单上的项目和提供的服务，并能够相应的解释它们。

Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

注意安全的职责并符合职业、健康、安全等法律政策和法规