餐饮服务实习生
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Guangxi, Beihai
Hotel: Beihai Silver Beach (BHYHI), Silver Beach, 536000
Stellennummer: 136275
- Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
- 在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。
- Ensure restaurant operating equipment is clean and in working order
- 确保餐厅运营设备的清洁并正常工作。
- Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
- 按照酒店的规定保持工服和个人仪表的高标准。
- Welcoming guests to the Restaurant, by using the Restaurant name
- 迎客人光临餐厅，使用餐厅的名称。
- Inquiring if they have a reservation and noting it in the reservation book if they do
- 询问客人是否有预订，如有预定在预订册上做记录。
- Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
- 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。
- Being attentive to guest requests
- 周到的满足客人要求。
- Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
- 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
- Take telephone bookings and document in the Reservation book according to restaurant standards
- 接听电话订位并按餐厅的规范在预订冊上记录。
- Equipment is sorted and stored
- 设备分类且存放好
- Glassware is polished
- 玻璃器皿擦亮
- Flatware is polished
- 擦亮餐具
- China is clean
- 清洁瓷器
- Waiter stations are prepared
- 准备好服务台
- Cutlery is placed for buffet and table service
- 摆放好自助餐桌上的餐具
- Tables are set
- 摆设好餐台
- Reservations are read and familiarized
- 阅读并熟悉预订
- Special occasions are ready
- 准备好特别活动
- Music is on
- 放音乐
- Lighting is on
- 开灯
- Outlet is ready for service and guest comfort
- 酒吧准备就绪为客人提供舒适的服务。
- Carries out effective service by ensuring:
- 高效的提供服务：
- Guests are greeted and seated
- 迎宾并安排客人就坐
- Daily specials are explained and upsold
- 说明并推销每日特价
- Food orders are processed accurately
- 准确的下餐单
- Trays and tray jacks are effectively used
- 有效的利用托盘和托盘架
- Food orders are taken quickly
- 快速的为客人写餐单
- Payment methods are handled accurately
- 确的处理付款方法
- Working areas are cleaned and re-set quickly
- 快速的清洁工作区和重新布置
- Bar is clean
- 清洁的酒吧
- Used ashtrays are regularly cleaned
- 定时清理用过的烟灰缸
- Guests are conversed with in relation to the food and beverage products
- 与客人谈论有关的餐饮产品
- Carries out effective beverage service by ensuring:
- 通过确保以下内容高效的提供饮品服务：
- Train wait staff and bus staff in hostess standards
- 按领位员的标准培训员工。
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
- 周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。
- Maintain responsibility of cleanliness of hostess stations
- 保持迎宾台的清洁。
- Maintain responsibility of cleanliness of all menus and drink menus
- 保持所有菜单和饮料单的清洁。
- Assist with beverage service
- 协助饮料服务。
- Assist with food service
- 协助食品服务。
- Maintain detailed knowledge of menu, including daily specials
- 对菜单有具体的了解，包括每日特价。
- Ensure tables are cleared quietly and efficiently
- 确保迅速且高效的清理餐桌。
- Carry food and beverage trays in a safe manner to minimize breakages
- 安全的举餐盘使破损将到最低。
- Complete dockets accurately and clearly
- 准确和清楚的填写收据。
- Maintain current information on all general activities of the hotel
- 了解当前酒店所有的活动。
- Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
- 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
- Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
- 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
- Promoting and selling cocktails to guests
- 向客人推销鸡尾酒
- Making and presenting cocktails
- 调配和装饰鸡尾酒
- Coffee and tea is served hot and in accordance with standard
- 按规范提供热的咖啡和茶
- Take appropriate action to resolve guest complaints
- 正确处理客人的投诉。
- Food and beverage stock is stored in relation to hotel procedures
- 按照酒店的规定存储餐饮存货。
- Performs related duties and special projects as assigned
- 承担相关的职责和安排的特别项目。
Wer sind wir?
Werden Sie Teil von Crowne Plaza, einer der größten und beliebtesten Premium-Hotelmarken der Welt. Mit mehr als 420 Hotels an verschiedenen Standorten weltweit ist das Crowne Plaza der perfekte Ausgangspunkt, um Geschäftsreisende, Urlauber oder eine Mischung aus beidem miteinander zu verbinden. Wir haben unsere Räume sorgfältig gestaltet, um großartige Verbindungen zu fördern, zu unterstützen und zu feiern. Wir legen auch großen Wert auf Tagungen und Veranstaltungen und sind ein vertrauenswürdiger und geschätzter Partner, der sowohl nationale als auch globale Gruppen miteinander verbindet.
Unser Markenservicestil „Dare to Connect“ ist auf Verbindung ausgelegt. Für Menschen konzipiert, nicht für namenlose Gäste oder Kollegen. Immer noch professionell, berührt die Gäste aber auf einer emotionalen Ebene. Wo Kollegen die Initiative ergreifen und ihre Persönlichkeit einbringen, weil sie das Gasterlebnis entscheidend beeinflussen. Die Rolle jedes Kollegen bei Crowne Plaza besteht darin, unvergessliche emotionale Verbindungen herzustellen und die Aufgabe jeder Führungskraft besteht darin, ein Umfeld zu schaffen, in dem dies geschehen kann.
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