Business Development Manager (MICE) - voco Orchard Singapore

People ​

Promote teamwork and quality service through communication and coordination with other departments ​

Ensure active management of individual GAPs and personal development plan​

​

Financial ​

Manage assigned account base to exceed targets for total revenue​

Research market place to actively prospect and qualify potential new accounts​

Develop relationship and maintain contact with key decision makers, influencers, meeting planners, event organisers, associations and other producers to produce group and/or convention business, room sales, food & beverage sales, and catering/banquet services   ​

Maintain client files and update information daily in accordance with established departmental policies and procedures.  Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.​

Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.  Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. ​

Monitor and report on sales activity undertaken and measurement of results through maintaining of accurate records in the sales tools and action plans.  May also participate in the annual budgeting and planning process.​

Planning and preparation for overseas sales visit, trade fairs, educational or familiarization groups to promote the hotel and develop potential business​

Conducts sales-related activities (such as sales calls, site inspections and in-house entertainments) per week in line with targets​

Pay attention to forecast revenue shortfalls and ensure actions are taken in a timely fashion to combat any deficit​

Work closely with Revenue Management to ensure that pricing and yield management principles are being communicated and implemented.​

Monitor competitor practices and accounts, monthly RGI scorecards and diagnostic tools in order to understand competitor trends

 

Guest Experience  ​

Arrange and conduct special events, site inspections, and off-site presentations for potential clients.  Entertain clients in accordance with established company and hotel policies and guidelines​

Act as a trusted business advisor by clients; ensure that commitments are met and value is delivered​

Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.  Disseminate sales-related information to other departments as appropriate​

Participates in the IHG LeadShare Referral program with the aim to refer business within IHG to build overall preference for the brand​

Maintain regular contact with the IHG hotels in your region and the regional reservation office​

Maintain strong presence in the local community by participating in business / industry organisations, associations and developing a broad external network​

Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey  ​

Relate to business needs and make sure team prioritises the things that help our guests get their business done  ​

​

Responsible Business ​

Raise the awareness and reputation of your hotel and the brand locally  ​

Ensure guest safety is a priority with minimal interruptions or problems ​

Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment  ​

Other ad-hoc duties – unexpected moments when we have to pull together to get a task done