Chief Concierge (Pre-Opening) at Regent Bali Canggu

Regent is the epitome of modern luxury for the world’s most discerning travellers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Nestled on Bali's spectacular coastline, Regent Bali Canggu inviting you to join its pre-opening team.

Do you see yourself as Chief Concierge at Regent Bali Canggu?

What’s is the job?

Lead the coordination of any guests’ needs, special requests, and enquiries to ensure superior service and value for our guests. Be the brand ambassador by establishing close strong working relationships with internal and external stakeholders.

Financial returns:

• Help control hotel costs by managing the schedule according to occupancy and guest demands.
• Contribute to hotel revenues – for example: through tour and transportation bookings. 
• At every possible opportunity promote the hotel’s other businesses such as Food and Beverage and Spas, with recommendations and details to entice a visit.

People:

• Manage day-to-day staffing requirements, plan and assign work, and work with their team to establish performance and development goals. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. 
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. 
• Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.
• Ensure all team members are properly trained in areas such as: service delivery, hotel facilities and services, local directions, etc. and have the tools and equipment needed to effectively carry out their job functions.

Guest experience:

• Ensure team members provide guests with prompt service, professional attention and personal recognition. 
• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. Communicate any outstanding guest requests or issues to other necessary departments and ensure follow up.
• Collect, provide and maintain comprehensive updated knowledge to be prepared to meet guest requests and deliver superior service. These services could include: sporting events, places of interest, restaurants, theatre, airline, transportation tickets, limousine rentals, sightseeing tours, spa services, sitters, florists, couriers, mail services, international calls and any other information of interest. 
• Have the ability to foster a good guest relationship in a very short space of time.
• Be prepared and equipped to meet the diverse cultural needs of guests from around the world. 
• Ensure a “welcoming sense of arrival” and demonstrate a “sincere farewell” by supporting any needs at the bell stand or the door while ensuring the lobby and Concierge area’s appearance reflect highly on the hotel and company.

Responsible business:

• Be fully aware and ensure the team is aware of credit policies and IHG accounting practices.
• Be fully aware of the quality of product and ensure insight into the ethical behaviour of all vendors and service providers recommended to guests.
• Demonstrate guest discretion, ethical behaviour, privacy and confidentiality in the conduct of day to day business.

What’s the qualification?

• Minimum of five years’ experience in a five stars/luxury hotels and resorts.
• Minimum 2 years multi-property Chief Concierge experience or equal position.
• Bachelor's degree in hospitality management or related field.
• Advanced Microsoft Office proficiency.
• Strong written and spoken English.
• Advanced PMS Opera skills. 
• High-energy individual with a positive attitude.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.