Club Lounge Manager

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

The Club InterContinental Manager will be responsible for overseeing the day-to-day operations of our prestigious Club InterContinental lounge and all associated services, ensuring that we consistently exceed the expectations of our discerning guests. This role is pivotal in managing a team that provides personalized services, from exclusive check-in and check-out to bespoke guest requests, ensuring that every Club InterContinental experience is memorable.

Key Responsibilities:

• Leadership & Team Management: Lead, coach, and develop a team of Club InterContinental hosts and attendants to provide exemplary guest service and maintain high operational standards.
• Guest Experience: Ensure the delivery of exceptional, personalized guest experiences within the Club InterContinental lounge and other areas, maintaining the highest level of hospitality.
• Operations & Service Delivery: Oversee daily operations of the Club InterContinental, including food and beverage service, housekeeping, and guest relations, ensuring smooth and efficient service.
• VIP & Loyalty Guest Relations: Build strong relationships with VIP guests, returning guests, and IHG Rewards Club members, ensuring their needs are met and exceeded during their stay.
• Quality Control & Standards: Maintain high standards of cleanliness, service, and presentation in all areas of the Club InterContinental lounge.
• Collaboration with Other Departments: Work closely with other departments, such as Front Office, Food & Beverage, and Housekeeping, to ensure seamless service delivery and an integrated guest experience.
• Financial Management: Assist in budgeting, forecasting, and financial analysis to optimize the profitability of the Club InterContinental services.
• Continuous Improvement: Proactively seek ways to innovate and improve the Club InterContinental experience, anticipating guests’ needs and introducing new services or initiatives.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Proven experience in a luxury hotel or resort, with at least 2-3 years in a managerial position within a Club Lounge, Executive Lounge, or similar high-end guest services environment
• Strong leadership and people management skills with the ability to motivate and guide a team
• Excellent communication skills in English
• Passion for delivering exceptional guest service and creating memorable experiences
• Knowledge of IHG brand standards and service excellence is an advantage
• A proactive, dynamic, and solution-oriented approach to managing guest needs
• Previous experience in working with VIP guests, high-profile clients, and loyalty program members is highly desirable
• Bachelor’s degree in Hospitality Management or related field is preferred

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.